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Primary Location: 

Netherlands - Drunen, NL

Function:  Service Delivery
Job Category:  Engineering

Support Engineer Rotating marine equipment

“Service and client oriented rotating marine equipment support specialist”
 

What do you do as a Support Engineer? That’s a good question. Let us try to give you some examples of your work throughout the week.
As traffic was gentle you arrived early at the office to start the week. Your coordinator assigned a new Techrequest issue that need to be looked into, next to the requests that you have already on your name. It looks challenging and the case is urgent as a vessels undocking schedule is at stake. You decide to involve an expert from the Technical services expert team to define a well-considered approach. Together you determine the actions and luckily you can divide the work between the expert and yourself. The deliverable is needed ultimately Wednesday afternoon so timing is of the essence. Now first communicate the planning to the involved parties, being here warranty, field service and account management. Then you can spend time working on other issues on your agenda. Skype is blinking, showing the name of a product development engineer asking your attention… 

 

Wednesday evening you can close the Techrequest having provided sufficient support, the repair drawings with the connected procedures are suiting purpose, such confirmed by the site team. That means on Thursday the root cause analysis meeting can take place to dive in the investigation of a component failure together with an R&D expert and a Field Service specialist. You really enjoy these in depth sessions where concept and application really meet. By that time, a few new requests have dropped in that will easily fill the remainder of the week. Let’s have a chat with the coordinator to set the priorities. 

One thing you know for sure, next week will look different again but there will be some of the same and some new ingredients.
 

As a Technical Support Engineer in Wartsila Technical Service Propulsion, you will find yourself in the technical heart of the exiting world of the Maritime industry. You provide the highest level of technical support for our propulsion products to our customers and other stakeholders for our installed base. You will provide this support in the field of installation, maintenance and troubleshooting for all Controllable Pitch Propellers, Waterjets, Rudders and Fixed Pitch Propellers in the Wärtsilä Marine Business portfolio.

 

You are part of our Technical Services Propulsion team (operates from two locations, Drunen in The Netherlands and Rubbestadneset in Norway), which ensures customer satisfaction through world-class technical support in propulsion equipment. The propulsion products consists of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, Water Jets, Marine Gearboxes, Rudders and advanced control systems. You will report to our Manager Technical Services.
Location: Drunen, Netherlands

 

What are your main tasks and responsibilities?

  • You ensure customer satisfaction by providing high quality and on-time support enabled by world-class competences in propulsion equipment. 
  • Primarily be responsible for handling Technical Requests received from external and internal customers. Techrequests provides support for installation, commissioning, operation and maintenance & repair activities worldwide.
  • Provide input for the product improvement process and create Service Bulletins. 
  • You participate/perform in Root Cause Analysis and perform expert technical field investigations and screening of field service reporting. 
  • Participate/contribute in product development activities. 
  • You work in close cooperation with the partner teams within Technical Service Propulsion and Expert Services. Close cooperation exists amongst these teams to enable efficient and world-class support. 

 

What do we expect from you?

  • Bachelor degree in Mechanical engineering, Marine Engineering or equivalent.
  • Approximately 5 years of working experience in a technical design, maintenance or operator environment. Relevant experience with operations and/or installation and maintenance of marine equipment is a strong plus. 
  • Experience with engineering or field service on propulsion equipment or with other large rotating equipment or even Wärtsilä propulsion products is a huge advantage. 
  • A true team player with a proactive approach and technical reporting skills.
  • You are a strong communicator with good organizational and analytical skills.
  • Customer focused and service minded attitude. 
  • You are willing to travel occasionally (like 1 or 2 trips yearly, 1-3 days), generally Europe.

 

What we offer you
We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. The culture can be described as down to earth and decisive.

 

We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality and educational background.

 

If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receive your job application, together with a Curriculum Vitae.

In case you have questions about the procedure please call Mr. Egbert van der Meijs (Lead Recruiter) at +31 (0)6 20324766 or by email: egbert.meijsvander@wartsila.com.