Service Coordinator

Are you able to handle multiple international service and maintenance projects related to Engine and propulsion systems of our maritime customers? Do you feel excited when your working day can change every moment due to incoming customer requests? Than we would like to challenge you to come and have a talk with us to see if your fit for our position as Service Coordinator.

In this position you will be managing a wide range of international service projects related to the maintenance, repair and upgrades of the assets of our maritime customers. Our customers are mainly ocean-going vessels in the dredging, cruise, merchant and oil & gas industry.

As a service Coordinator, you are able to understand the technical challenge of the service and maintenance projects we handle. But you also take care of the commercial, administrative and financial supervision of these projects towards our internal organisation and our customers.

Our customers are located in the Benelux, but the projects can be executed all over the world. You use your solid project management skills to look after the customer satisfaction, monitor the project planning and coordinate the Field Service employees on location. As a Service Coordinator you are part of our Service Unit Central Europe. Your location is our office in Schiedam.

What are your main tasks and responsibilities?

• You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost efficient way.
• You supervise and instruct the field service specialists assigned to your projects, which could be 20+ persons in total.  
• You use your solid project management skills to look after the customer satisfaction, monitor the project planning and ensure this will be done within budget.
• You take care of planning and preparation of your projects and monitor Field Service KPI’s such as margin, work in progress, billable rate, etc.
• You act as contact person for the customer from project kick-off up to the invoice.
• Comply with Safety and ISO processes for all personnel, tools and machines to insure safety, accuracy and quality of all services.

What do we expect from you?

• You hold a vocational or bachelor degree, preferably in a technical or maritime study combined with several years of working experience in a service minded (Maritime) organisation.
• If you have any working experience in an international organisation this is seen as an advantage.
• Any experience with technical maintenance and Project Management is needed to be able to understand the needs of our customer.
• You know how to instruct and guide colleagues in the field.
• You are disciplined, assertive and you have strong communication skills both in Dutch and English, spoken and written.
• Good knowledge of Power Point, Excel, Word and a ERP system (preferably SAP).