Niteroi, RJ, BR

Function:  Service Delivery
Job Category:  Engineering

Field Service Superintendent, E&A

Field Service Superintendent, E&A


Parts and Field Service is now looking for an enthusiastic Field Service Superintendent to join our skilled team in Brazil.


Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?


As a Field Service Superintendent, E&A, you will perform field service activities according to the work plan specifically concerning LNG/DF 4-stroke driven installations with Wärtsilä equipment, such as Engine Control systems, Power Management Systems (PMS), Connectivity devices (HMI, Firewalls, and Servers), and general Vessel Automation.


This position reports to the Field Service Resources Manager.


Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast- paced, high performance Field Service Operations coordination team. Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.




  • Responsible for performing complex and advanced troubleshooting on specific equipment and equipment families in relation to Wärtsilä systems.
  • Acts as a service engineer for complex marine installations and as a system specialist for assisting commissioning engineer to lead product related commissioning activities as required.
  • Responsible for performing complex and advanced Tuning adjustments on Wartsila's advanced portfolio of DF
  • engines, power management systems and Propulsion Control systems.
  • Ensures that work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer-site procedures.
  • Proactively advises and promotes available products and solutions to customers.
  • Responsible for building and supporting internal and external stakeholders concerning specific natural gas engines, dual fuel engines, LNG equipment like LNGPac, Dual Fuel technology, IAS-related system, WECS, UNIC, LT7000, etc.


Duties and Responsibilities:


  • Interact professionally with customers during the work execution.
  • Perform internal and external progress status of the assigned work.
  • Creating the Service Work Reports.
  • Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
  • Follow-up and report on the status of work orders to customers and/or internal stakeholders.
  • Continuously seek solutions according to best practices.


To be successful in this role, we expect you to have:


  • A safety-first mindset.
  • Preferred MSc or BSc in Electrical, Controls, Automation Engineering, or marine engineering
  • A genuine passion for engines and automation and a desire to make a difference
  • Systematic way of working and good analytical and organizing skills
  • Understanding the importance of quality
  • Technical problem-solving skills
  • Good ability to cooperate and communicate with other people & Good command of English, both oral and written
  • Experience with various PLCs (Siemens, Schneider, etc) and SCADA-based systems.


As an ideal candidate, we expect you to have:


  • High integrity
  • Passionate about people
  • Customer focus
  • Strong focus on quality and safety
  • Excellent communication skills (verbal and written) in languages needed to support the team
  • Good negotiating skills
  • Strong organizational skills
  • Team player mindset
  • Ability to lead persons of different cultural backgrounds


Physical & Mental/Reasoning Demands:


These are physical and mental requirements of the position as it is typically performed. 

  • Vision: Close; Distance; Depth
  • Color Perception (Red, Green, Amber)
  • Hearing/Listening
  • Clear Speech
  • Touching: Dexterity; Hand; Finger
  • Ability to Mount and Dismount Forklift/Truck
  • Pushing/Pulling/Stoop/Kneel/Crouch or Crawl  
  • Lifting: 45 Pounds; 5 Times per shift
  • Carrying: 25 Pounds; 5 Times per shift
  • Driving (local/over the road)
  • Bend/Squat/Sit and Stand for a prolonged period of time
  • Climbing / Balance


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Works Alone / Works with Others
  • Verbal Contact w/Others; Face-to-Face Contact
  • Inside / Outside
  • Extreme Heat / Extreme Cold
  • Noise   
  • Mechanical Equipment
  • Electrical Equipment
  • Pressurized Equipment
  • Moving Objects
  • High Places
  • Fumes/Odors
  • Hazardous Materials
  • Dirt Dust


Travel Requirements:


This position requires a 70% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.


For applicants that reside in BC, the annual salary wage range is $46.00 CAD - $53.00 CAD.


The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.


Why you & us? 


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.


We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 


Contact & next steps:


Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.


Last application date: 19/07/2024 


At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 


Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com


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