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Primary Location: 

Norway - Asker, NO

Function:  Service Delivery
Job Category:  Other

Product Warranty Expert

We offer an opportunity for a central position as a Product Warranty Expert (PWE) within the department of Product Warranty Management, Gas Solutions. This position is permanent and will be based in Oslo area - Asker or Sweden, Kalmar.


A Product Warranty Expert will have to engage and be interested in challenges technically, commercially and contractually. The position requires close and professional supplier interaction to ensure quality improvement based on client claims and via technical input or expertise. It will be important to act as a facilitator and always be in control over the negotiations. The Product Warranty Expert will also have the encouraged mandate to transfer supplier business development possibilities during and after warranty period to the aftermarket Services department. PWE will whenever needed corporate with the technical service department, sales, quality department, strategic purchasers and project department for ongoing warranty claims and supplier improvement work.


The new candidate will join the local team which consist of product warranty experts / managers with a long warranty handling experience and strong product knowledge within Wärtsilä Gas Solutions.

https://www.wartsila.com/marine/build/gas-solutions The candidate will be responsible for and manage assigned projects during the warranty lifecycle period. A position where you will manage warranty claims / cases including re-claiming towards suppliers and customer interface. The candidate will be assigned to cover all product lines within Wärtsilä Gas Solutions and responsible for transferring adequate supplier product improvements internally. The candidate will be able to utilize internal network of experts, facilitate and take active part in supplier negotiations to secure successfully resolution of the case and to mitigate the negative impact on Wärtsilä and our customers.

The target will be to strengthen the product line development and financial return of a product / project over its lifecycle, balancing the interest of a long-term conscience work towards quality and sustainability.

In this position, you will be responsible for:

  • Ensuring timely processing and decision making on warranty claims for assigned installations.
  • Engaging to the way of working and approach with the rest of the team and according to the global Wärtsilä processes.
  • Monitoring actual warranty cost vs. reservation for assigned installations to ensure adequate reservations.
  • Managing warranty claims and responding to them in a fast and professional way in line with defined warranty handling process including data maintenance for relevant products/projects.
  • Securing that needed corrective actions resulting from warranty claims are taken in a timely fashion in cooperation with the Supplier Development department
  • Managing needed actions such as re-claiming suppliers and ordering replacement parts / providing manpower to rectify warranty claims in a fast and professional manner.
  • Mitigating warranty and failure costs for Wärtsilä and our customers.
  • Escalating technical / financial issues in timely manner.


We hope you have:

  • Excellent skills in communication and customer relations
  • Systematic, structured and broad orientation
  • Technical, commercial and contractual knowledge
  • Negotiation skills
  • Ability to work and take decisions under pressure
  • Ability to cooperate with people from different cultures
  • Experience in CRM tools / SAP is an advantage
  • Fluent in written and spoken English
  • Bachelor/Master’s degree in either: Industrial Mgmt. / Maritime Mgmt. / Product Mgmt. / Process / Electrical / Automation or Mechanical discipline.

Please apply by 06 December 2020 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

For more information about the position, please contact Goran Gajski (goran.gajski@wartsila.com), Manager, Product Warranty Management, Gas Solutions.



This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com