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Primary Location: 

Panamá, Panama

Function:  Service Delivery
Job Category:  Engineering

Technical Service Work Report Expert

We are looking for a Technical Service Work Report Expert with strong reporting skills and Field Service Experience.  Analytical and troubleshooting mindset with high english proficiency. 

If you are a dynamic, energetic and technical person and you like working in a challenging and exciting environment, a team player who is creative and thinks outside the box, constantly seeking to improve your performance by setting and reaching your goals, read on!

 

Application deadline

2018-12-17

 

Location: Panamá

 

Main Responsibilities:

  • Provide technical review to all report from FS SULANC.
  • Guide field service personnel in producing accurate and detailed reports.
  • Verify correct reference of measuring tools used in the service regarding valid calibration certificates.
  • Provide support with statement related to unavailability from Customer (waiting time).
  • Provide feedback that leads to potential sales/business opportunities.
  • Use of correct English words, grammar and syntax.
  • Teach how to take good photographs and appropriate labelling to field service resources.
  • Provide support to speed up preparation of technical reports.
  • Provide reference of quality for future questioning related to carried out job with proper evidence of Quality.
  • Ensure that the work is executed according to Wartsila quality, health and environmental guidelines and customer site procedures.
  • Advice and promote available products and solutions to customers.
  • To comply with the management system accordingly to what has been implemented locally for her/his position
  • Perform all activities needed to reach the objectives of the position and comply with the orders, instructions, values and company policies applicable as employee and/or the position

 

Education/Experience:

  • Mechanical engineering background (Studies or experience)
  • Proficient English Skills
  • Extensive operational and maintenance experience
  • Knowledge in Wartsila Engines
  • Proficient technical reporting skills

 

Behaviours:

Energy: Capture opportunities and make things happen

  • Achieving Results
  • Making change happen
  • Decisiveness and action orientation

Excellence: Do things better than anyone else in our industry

  • Planning and target setting
  • Developing self and others

Excitement: Foster openness, respect and trust to create excitement!

  • Communication
  • Situational and cultural sensitivity
  • Business and Customer  Focus

 

Our Company:

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers.  At Wärtsilä, we are committed to enabling sustainable societies with smart technology. We demonstrate our dedication with every new product launch, workshop, acquisition, and customer deal. You are inquisitive and enthusiastic about technology, and strive to support our long term business and solutions.  In 2017, Wärtsilä’s net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com

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