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Primary Location: 

Panamá, Panama

Function:  Service Delivery
Job Category:  Other

Warranty Coordinator

We are looking for a professional doer to be part of our Team for enhance the Customer Service within our Area.  The warranty coordinator is a strategic position supporting multiple areas and offers opportunities for self development.


Location: Panamá


Application deadline




Main Responsibilities:

-Information exchange with supervisors in respectively CA center.

-Proactive claim follow-up with customer and resp CA center.

-Secure that local corrective actions, resulting from warranty claims, are taken in a timely fashion. Meaning problem solving, Technical Request, utilization of field service resources, logistics and administrative arrangements.

-Follow Wärtsilä business ethics and rules.

-Administrate warraty claims/vendor claims and respond to then in a fast and professional way in line with defined warranty process.



-Claim checking , understanding and possible information completion together with customer/operator.

-Warranty claim registration into respectively SAP-process.


Desired Skills:
Communication skills & customer relations Cost effectiveness Culture Knowledge Negotiation Skills Reporting Skills Self Management Teamwork skills Wärtsilä Knowledge SAP management IM Applications Technical knowledge

English skills

Administration or related degree Engineering degree or related

2 years experience in similar position



This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2017, Wärtsilä’s net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at


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