Account Manager - Cruise Customer Operations - Water & Waste

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We are looking for a globally experienced Account Manager - Cruise Customer Operations to join our Water and Waste Business Unit based in Poole, UK and in Geesthacht, Germany. The successful candidate will be based in the UK.

At Wärtsilä Water & Waste, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place by cleaning Water & Waste - Every day!

Are you ready to jump on board?

What are your main tasks and responsibilities?

You will be part of a global team of sales managers where you will lead the role as managing the Cruise customers’ accounts for Advanced Waste operation and potentially Fresh Water generation. You will be part of a team with a vast information for you to tap into.

The job will require occasional travelling to the main customer HQ’s and hubs.

Daily Operations Management: Oversee and manage the daily operations related to our cruise customer, ensuring all processes run smoothly and efficiently.

Customer Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at the cruise customer's organization, including regular communication and meetings.

Account Growth: Identify opportunities for account growth and upselling of our services to enhance the customer experience.

Issue Resolution: Act as the primary point of contact for addressing and resolving any issues or concerns raised by the cruise customer, ensuring quick and effective solutions.

Data Analysis: Analyze data related to customer operations to identify trends, opportunities, and areas for improvement.

Team Collaboration: Work closely with cross-functional teams, including Sales, Marketing, and Operations, to ensure alignment and successful execution of customer initiatives.

Contract Management: Manage and renew contracts, ensuring compliance and adherence to agreed-upon terms and conditions.

Reporting: Prepare regular reports and updates for senior management, highlighting key performance metrics, customer feedback, and areas of improvement.

Continuous Improvement: Proactively seek opportunities to enhance operational processes and customer satisfaction.

What do we expect from you?

We are looking for an outgoing and proactive profile with a high drive and strong independence. You have a customer centric mindset with a strong passion for process, projects, and sales.

You should have a degree in marine engineering or similar. Your experience and network in the marine industry matters more than your educational paper.

We expect you have the following skills:

• Strong business acumen, with experience from sales.
• Preferably experience from the marine, aviation or defence industry.
• Strong intercultural understanding and interpersonal skills.
• Be customer focused and a solid team player with eagerness to learn and quickly to adapt to new conditions.
• Strong communicator and fluent in English – any other language is seen as a plus.

• Proficiency in Microsoft Office Suite and CRM software.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Contact and next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline date, through submitting your application through our career’s portal. We aim to keep you updated on the process all the way.

Last application date: 10/10/2023  Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.