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Poole, Dorset, GB

Function:  Service Delivery
Job Category:  Support Functions

Parts Identification Team Leader, Water and Waste

Water and Waste (W&W) business is an end-to-end business and as part of Portfolio Businesses will shortly be divested to continue its success in the global marine industry on a different and exciting path. Located in Poole, Dorset and Geesthacht, Germany, Water & Waste is a global leader in designing and supplying innovative wet and dry waste, and freshwater generation solutions for passenger vessels. Additionally, Water & Waste has an established portfolio of conventional waste management equipment as well as two type approved designs of ballast water management systems. The business also continues to support the global customer base with discontinued product lines including high pressure compressors and oily water separators.


We now have a unique and exciting opportunity for a new Spares Team Leader for the Water and Waste Aftersales business, based in the UK, Poole, Dorset.


As the Spares Team Leader, you will be responsible for leading and inspiring the Parts Identification Team in delivering a culture of world class customer service. You will be an effective team leader and a confident in finding opportunities to increase efficiency and profitability in the Aftersales Parts Identification department.


Your main responsibilities are: 


  • Leading, motivating and developing the Spares Team in their day-to-day activities providing excellent customer service by delivering professional and efficient responses to all customer enquiries
  • Encouraging team members in their personal and professional development by embracing performance excellence programmes and conducting development discussions alongside supporting career development opportunities and providing regular feedback
  • Fostering close relationships with aftersales purchasers to enhance delivery times whilst maintaining stock levels
  • Initiating continuous improvement activities by reducing response times and maximising the customer experience, leading to increased profitability
  • Proactively and professionally engage with customers, agents, and distributors
  • Quickly and effectively managing customer concerns, queries, and complaints to prevent escalation
  • Actively contribute to driving the department forward and supporting peers with departmental development and business improvement activities
  • Ensuring spares data management is maintained efficiently and accurately
  • Regularly reviewing company stock holding and making business proposals when necessary


In this role, your success will be measured by: 


  • Customer satisfaction 
  • Order intake, revenue, margin, and EBIT
  • KPI’s set by W&W management team
  • Collaboration and teamwork with other departments


The ideal candidate will:


  • Be able to demonstrate strong interpersonal skills with a proven ability to build and inspire their team and colleagues
  • Have high standards with a keen eye for detail and be comfortable challenging our departmental data
  • Drive results with strong planning skills to identify and remove obstacles to drive our success
  • Be respected by your peers and naturally motivate fellow team members and colleagues to deliver world class customer service
  • Positively thrive on customer and business challenges with a deep understanding of what it takes to achieve a positive outcome for all parties
  • Be a robust, succinct, and timely decision maker who can thrive in a fast-paced environment



Why you and us


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.


We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.


Contact and next steps


Does this sound like the job for you? If yes, we hope to hear from you before the application deadline date, through submitting your cv and covering letter through our career’s portal. We aim to keep you updated on the process all the way.


Please apply by 26th August at 23:59 BST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Last application date: 26/08/2022


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at