Spares Manager

Water and Waste (W&W) business is an end-to-end business and part of Wartsila Portfolio Businesses. Located in Poole, Dorset and Geesthacht, Germany, Water & Waste is a global leader in designing and supplying innovative advanced wastewater systems, wet and dry waste systems, and freshwater generation solutions for passenger vessels. Additionally, Water & Waste has two type approved designs of ballast water management systems and the business also continues to support the global customer base with discontinued product lines including high pressure compressors and oily water separators.

We now have a unique and exciting opportunity for a Spares Manager for the Water and Waste Services business, based in the UK, Poole, Dorset.

As the Spares Manager, you will be responsible for leading and inspiring the Spare Parts Team in delivering a culture of world class customer service. You will be an effective team leader and a confident in delivering a quality spares service to our customers as well as finding opportunities to increase efficiency and profitability across our product and customer mix.

Your main responsibilities are: 

• Leading, motivating and developing the Spares Team in their day-to-day activities providing excellent customer service by delivering professional and efficient responses to all customer enquiries.
• Encouraging team members in their personal and professional development by embracing performance excellence programmes and conducting development discussions alongside supporting career development opportunities and providing regular feedback
• Fostering close relationships with the Services purchasers to enhance delivery times whilst maintaining stock levels.
• Initiating continuous improvement activities by reducing response times and maximising the customer experience, leading to increased profitability.
• Proactively and professionally engage with customers, agents, and distributors.
• Quickly and effectively managing customer concerns, queries, and complaints to prevent escalation.
• Actively contribute to driving the department forward and supporting peers with departmental development and business improvement activities.
• Proactive close working relationship with the Services sales teams in identifying potential spares opportunities.
• Ensuring spares data management is maintained efficiently and accurately.
• Regularly reviewing company stock holding and making business proposals when necessary.
• Ensuring spare parts are available on time every time in support of our Service agreements.

In this role, your success will be measured by: 

• Customer satisfaction 
• Order intake, revenue, margin, and EBIT
• KPI’s set by W&W management team, which will include OTIF & Quotation response times
• Collaboration and teamwork with other departments

The ideal candidate will:

• Be able to demonstrate strong interpersonal skills with a proven ability to build and inspire their team and colleagues
• Have high standards with a keen eye for detail and be comfortable challenging our departmental data
• Drive results with strong planning skills to identify and remove obstacles to drive our success
• Be respected by your peers and naturally motivate fellow team members and colleagues to deliver world class customer service
• Positively thrive on customer and business challenges with a deep understanding of what it takes to achieve a positive outcome for all parties
• Be a robust, succinct, and timely decision maker who can thrive in a fast-paced environment

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Last application date: 30/09/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.