Supply Claim Handler

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Operations Claim Handler

We are now looking for an Operations Claim Handler to join our Water and Waste Warehouse and Logistics team working for a better future. The preferred location for the position is in Poole, Dorset UK.

What you will be doing?

In this position, you will have overall ownership of Warehouse & logistics operations claims; monitor and control end-to-end supplier claiming process, with a special focus on corrective action implementation and supplier credit recovery; coordinate internal actions with different stakeholders in operation claim process & manage, solve and administrate supplier claims.

Support our 3PL partner in solving inquiries related to material supply and quality issues and act as the main contact person for the business. In addition, act as Import and Export control officer for the spare’s operation in the business.

As Operations Claim Handler, your work will focus on these responsibilities:

• Place, follow-up and settle all operations (WH & Logistic) related claims.
• Ensure Import and Export compliance are in place and adhered in the business for the operation.
• Liaise with the internal compliance team and make sure required documents are in place.
• Validate customer and supplier databases that hold accurate and valid information.
• Act as interface to supplier and internal stakeholders for vendor quality and technical issues related questions.
• Come to a general understanding of the non-conformity and its root cause among all stakeholders.
• Agree on correction and corrective/preventive actions, together with 3PL partner, Supplier, Quality Inspection, Purchasing, Supply Management, Technical Services, PCM, customer NC team, and Finance.
• Coordinate internal activities with different stakeholders enabling the resolution of the claims and trigger escalations related to the operations claiming process when needed
• Responsible for requesting, receiving and assessing (in cooperation with stakeholders) corrective and preventive actions from suppliers to avoid re-occurrence of claims
• Update and maintain notifications in SAP in a clear way with all relevant available information (and set out the tasks to correct people/departments for clear follow-up)
• Prioritize claim resolution based on Customer inputs and needs
• Participate on demand to cross-divisional category teams, when applicable. Execute tasks and plans defined in and delegated from the Category Team
• Responsible for improving vendor quality and minimising the non-conformity costs and blocked stock volume and value in GLS
• Provides Impulses for the vendor's needs of new tools, equipment or procedures
• Provides Impulses for the improvement of drawings, and/or specifications
• Develops own competences
• Stop the purchasing or delivery processes in case of severe quality issues
• Full non-conformity process control, from notification creation to cost recovery
• Interact daily with internal customers and suppliers and 3PL service provider
• Follow supplier non-conformity

To be successful in this role, we expect you to have:

• Technical degree (Eng.) or equal through experience in managing operations quality and process
• Understand suppliers’ production methods
• Understand Import and Export compliance environment
• Solution-oriented approach (problem-solving), capability to implement and persistence to follow-up activities to ensure achievements
• Service-minded, business and customer-focused
• Analytical skills
• Team player
• SAP management skills, Supplier Portal, Warehouse process understanding
• Good communication and networking skills
• Technical English.
• Ability to work in a diverse cultural environment

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can

accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we

make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Last application date: 30/11/2024 

Kindly be advised that at this time, applications submitted through recruitment agencies will not be taken into consideration.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.