Share this Job

Poole, GB

Function:  General Management & Administration
Job Category:  Support Functions

Service Support Administrator, Water and Waste

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 


Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.


We have now a unique and exciting opportunity for a Service Support Administrator for the Water and Waste business, based in UK, Poole, Dorset. 


As the Service Support Administrator you will be working with the Field Service Resource Manager to aid in leading a team of global engineers and contractors. Working with key stakeholders in the business to help manage budget requirements, project plans for resource and the constantly moving requirements of warranty and service. Helping to managing engineer’s PO’s, global travel, HR, training, vaccinations, expenses, and timesheets.


If you are resillent, proactive and adaptable to change, then this could be the role for you! Are you ready to jump onboard?


What will you be doing?


  • Ensure timesheets and expenses are processed in accordance with individuals entitlements and input into the business systems received.
  • Process ad check overtime records to pass the information ont payroll departments to meet their deadlines.
  • Provide weekly reports on missing timesheets, issuing to FS resource manager and help chase if necessary.
  • Maintain Service work force database with accurate information.
  • Review and report on work in progress providing weekly reports.
  • To liaise and maintain good relations with customers, suppliers and all Wartsila team members.
  • Chase, where necessary engineers' reports, expenses and timesheets.
  • Aiding engineers to book travel and accommodation through Wartsila travel agent and in line with service and project demands.
  • Documenting and tracking and updating engineers training records.
  • Building and maintaining an engineer's skills matrix.
  • Booking required training courses to maintain engineer's competencies.
  • Manage and monitor engineers' immunisations, A1s (or new equivalent), Seamans books, BOSIETS and MISTs.
  • Creating and maintaining an engineer's company tool register.
  • Creating and maintaining an engineer's PPE register


You will shine in this role when you have:


  • Exceptional levels of accuracy and confidentiality, together with IT skills to administer personal details
  • Ability to manage multiple tasks and prioritize activity to meet business needs
  • Excellent organisation skills and the enthusiasm to strive in a busy environment with strict and demanding deadlines
  • The ability to communicate, influence, and network with stakeholders at all levels, both internally and externally
  • Good attention to detail and a strong desire to seek ways to deliver continuous improvement
  • The ability to effectively manage workload and prioritise demand in order to meet and exceed stakeholder expectations
  • A positive level of proficiency in desktop applications, including Excel, Word, and PowerPoint


Why you and us?


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.


We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.


Contact and next steps


Does this sound like the job for you? If yes, we hope to hear from you before the application deadline date, through submitting your application through our career’s portal. We aim to keep you updated on the process all the way.


Please apply by 7 October 2022 at 23:59 BST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.




Last application date: 07/10/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at