Field Service Area Manager, EUAM

We are now looking for a

Field Service Area Manager, Europe & Americas

to join our team working for a better future.

The position is permanent and the preferred location is Europe; however other locations may be considered depending on the candidate’s profile.

What you will be doing

Shaft Line Solutions is looking for an experienced leader to drive the operational and strategic development of our Field Service business. SLS FS is a global team of service professionals working with harmonized ways of working, tools, processes, and systems to deliver safe, high‑quality services to our customers.

In this role, you will combine strong operational leadership with strategic thinking, ensuring excellent day‑to‑day performance while shaping a scalable and future‑ready Field Service organization. You will operate confidently from detailed execution level to high‑level strategic overview, translating long‑term business direction into clear priorities, structures, and actions.

You will take on a key leadership role with responsibility for approximately 60 employees, including Field Service Managers, Field Service Coordinators, and Field Service Engineers.

You will be one of the main drivers in building and developing the SLS Field Service operating model, creating systems, governance, and control mechanisms that enable predictable performance, transparency, and continuous improvement across regions and teams.

Safety, environment, and wellbeing are our foundation, and we never compromise them.

As Field Service Area Manager, your work will focus on these responsibilities:

Operational & business leadership

• Lead, manage and develop the operations of the Field Service business for SLS in Europe and Amer regions.
• Ensure efficient operations and implement strategic action plans to meet business priorities, targets, and long‑term objectives.
• Ensure the end‑to‑end SLS Field Service process is consistently followed across all teams in scope.
• Ensure a high level of customer satisfaction through structured execution, transparency, and continuous improvement.

Strategic thinking & long‑term planning

• Translate strategy into clear multi‑year operational roadmaps, aligning priorities, resources, and capabilities with long‑term business direction.
• Operate seamlessly between hands‑on operational detail and high‑level performance oversight, ensuring focus without losing strategic clarity.
• Anticipate future business and capability needs, proactively preparing the organization for growth, change and increased complexity.

Systems, governance & performance control

• Design, implement and continuously improve operating systems, governance structures, and control mechanisms for Field Service operations.
• Build and maintain structured approaches for performance management, including KPI frameworks, review routines, and data‑driven decision‑making.
• Identify, implement and develop improved flow efficiencies across planning, resourcing, administration, tools and execution.
• Monitor and report on operational performance related to QEHS, financials, resourcing, planning, administration, skills & training and investments.

People leadership & development

• Lead and develop high‑performing teams while coaching, supporting, and developing leaders at multiple levels.
• Make people development a core leadership responsibility, building strong succession pipelines and future‑ready capabilities.
• Drive skills development, capacity planning and utilization of service engineers across regions.
• Foster a culture of continuous learning, accountability and engagement, where performance expectations are clear and supported.

Safety & culture

• Foster and continuously strengthen a generative safety culture throughout the organization.
• Act as a role model for Wärtsilä values, integrity, collaboration and structured leadership.

To be successful in this role, we expect you to have:

• A safety mindset with the ability to inspire others to continuously strengthen safety culture.
• Strong strategic thinking capability, combined with proven operational execution skills.
• Demonstrated ability to move confidently between detail and big picture, ensuring both short‑term results and long‑term sustainability.
• Proven experience in building and running structured operating models, including processes, governance, KPIs, and review mechanisms.
• A passion for developing people and leaders, with a track record of building high‑performing teams.
• Experience working within a Service Delivery function in the Marine industry.
• Knowledge and understanding of SLS products and services is beneficial.
• Excellent communication and stakeholder‑management skills in a multi‑cultural environment.
• Fluent in English; additional languages are beneficial.
• Master’s degree in Engineering is beneficial; an MBA is a strong advantage for broader leadership responsibility and strategic career progression.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions related to this position please reach out to Saul Martinez, General Manager, Field Service and Shaft Line Repair Services, through email Saul.Martinez@wartsila.com (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 16/03/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.