Field Service Coordinator

We are looking for a Field Service Coordinator to join our dynamic, fast-paced Field Service team in the Energy business. In this role, you will coordinate field service work orders end-to-end—planning resources, schedules, spare parts, and costs—while acting as a key connection point between customers, field teams, and internal stakeholders.

This position is primarily based in Quito, Ecuador (hybrid). 

What you will do

• Coordinate standard Field Service work orders and ensure smooth execution from planning to closure.

• Plan activities, resources, spare parts, costs, and timelines to deliver jobs safely, on time, and within budget.

• Coordinate and guide technical personnel assigned to each work order (including teams not necessarily located in the same country).

• Lead day-to-day operational coordination locally within the assigned responsibility area.

• Serve as the main contact person for customers and internal stakeholders during service execution.

• Monitor progress, follow up, and report work order status to customers and relevant stakeholders.

• Support cost control and project cost awareness, ensuring accurate tracking and follow-up.

• Maintain tools under your responsibility in good condition, ensuring preventive maintenance is completed as required.

• Ensure all work is executed according to Quality, Health, Safety, and Environmental (QHSE) guidelines and customer site procedures.

• Work in accordance with Wärtsilä’s processes, values, and management system requirements.

What you bring

Required

• Bachelor’s degree in Mechanical, Electromechanical, Electrical, Electronic, or Mechatronic Engineering (or equivalent relevant experience).

• English B2 or higher (spoken and written).

• Proven experience in operations coordination, including planning/scheduling, resource allocation, and cost follow-up for service or project work.

• Experience leading or coordinating technical personnel (directly or operationally), including remote coordination.

• Strong customer orientation and stakeholder management skills.

• Solid attention to detail, structure, and ability to manage multiple priorities in a fast-paced environment.

• Availability to travel 1–3 days per month.

Nice to have

• Experience with medium-speed engines / 4-stroke environments.

• Knowledge of Wärtsilä products and field service processes.

Why you and us

You will be part of a global organization with a strong local presence, working in a collaborative and safety-first environment. We offer meaningful challenges, professional development opportunities, and the chance to contribute to the energy transition with smart technology and service excellence.

Interested? We look forward to receiving your application.