Field Service E&A Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Wärtsilä Energy Business - Central Americas Region is seeking a Field Service E&A Coordinator. As a Field Service E&A Coordinator, you will be responsible for leading and managing service delivery teams to ensure optimal performance in field service deliveries and high levels of customer satisfaction.

Duties and Responsibilities:

• Oversee and manage assigned service delivery activities within the local area.

• Ensure that Field Services activities are properly planned and executed to meet agreed contractual delivery times and customer requirements.

• Lead, mentor and coach personnel within your team to enhance performance and professional development.

• Proactively solve technical and operational issues in an optimized and efficient manner.

• Provide technical support, training and/or guidance.

• Foster the development of personnel within the assigned team, encouraging continuous learning and improvement.

• Establish and monitor individual performance and development targets of your team.

• Ensure that team activities are aligned with the business strategy, objectives, and targets.

• Monitor and report key business performance indicators of the assigned team and area of responsibility.

• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.

• Facilitate effective collaboration with key stakeholders throughout the delivery chain, including Sales, Agreement Management, and Technical Service.

Required Knowledge and Skills:

• Over 5 years of experience executing services and/or coordinating service delivery, with proven experience in leading technical teams.

• Strong understand of the Field Service process and its integration with other support and delivery functions in Wärtsilä.

• Knowledge of SalesForce (CRM), Technical Knowledge Base, SAP and Qlikview.

• Proficiency of MS Power Point, MS projects, Excel and Word.

• Fluent in English (C1/C2 level).

Ideal Candidate Profile:

• Achieving results

• Making change happen

• Decisiveness and action orientation

• Planning and target setting

• Developing self and others

• Strong focus on quality and safety

• Communication

• Situational and cultural sensitivity

• Business and customer focus

Last application date: 20/06/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

Effective July 2025, Wartsila Ecuador will implement a new hybrid work model. Employees living in Quito will work 8 days per month in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration. We will be happy to provide more information during your interview process.

Effective July 2025, Wartsila Colombia will implement a new hybrid work model. Employees living in Bogotá will work 6 days per month in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration. We will be happy to provide more information during your interview process.