Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

Due to increased activities and new projects, we are now hiring Field Service Coordinator in Rio de Janeiro/Brasil for our Gas Solutions team.

The Field Service Coordinator will work closely with assigned team to support execution of field work. This includes taking a proactive approach for ordering parts, planning the job with internal stakeholders, so that activities can be completed on time and without any obstacles. This requires continuous communication with the customer as well as other Wartsila departments and networks. While reacting timely to customer requests, maintaining cost efficiency is also required.

Main Responsibilities:

• Be in charge of service mission from the very start till invoice is made
• Seek and win transactional business in addition of service execution where possible
• Be the customer's main contact related to the mission.
• Advice and support customer in preparation of job
• Ordering parts
• Responsible for the details to achieve a successful execution of mission; including but not limited to briefing of FSE and travel arrangements; that drawings, instruction, tools, instruments and required spares are available.
• Responsible for FSE's use of Job Safety Analysis for each mission
• Key user and responsible for CRM Service Order, Planning Board and FSICB usage
• Arrange debrief after each mission and update CRM / M-files with debrief documents
• Quality checks of all SWR issued, approval of these and correct filing
• Prepare all documentation for invoicing including SWR and control of hour lists
• Proactively follow up on transactions business leads
• Authority to offer client unit prices and TC for strict reimbursable business
• Responsible for CRM Service Order
• Close cooperation with RM assigning engineers, optimize usage
• Support Warranty handling when required
• Rework order handling, perform or attend in Root Cause Analysis when applicable
• Visa-/vaccination support as well as maintain register of visa, certificates, vaccinations, passports etc
• Issue Tech Requests when applicable
• Ensure WeCare reports and Sales Leads are made by FSE
• Support RM in competency assessment of FSEs
• Responsible for tools and instruments by maintaining a system of stock, calibration and rental prices
• Supporting in training planning and execution
• Attend and support in contract/project reviews when requested for more complex offers
• Read, sort and follow up on customer request on services common emails or other channels
• Continuously stay up to-date with company policies and guidelines

Requirements: 

• Bachelor’s degree in engineering, mechanical engineering is ideal
• Service management skills and/or experience with coordinating service teams is desirable.
• Availability to work on different time zones
• Understanding of the Field Service process
• English language proficiency (Spanish is considered as plus)
• Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility
• SAP knowledge is a plus

Last application date: 03/10/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.