Resources Planner - 4stroke - Amer South Region

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonized and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalization and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a Resource Planner – 4‑Stroke Services (AMER South Region) to join our team working for a better future.

The position is permanent and hybrid, with the preferred location in Rio de Janeiro, Brazil.

What You Will Be Doing?

In this role, you will plan, coordinate, and follow up on 4‑Stroke service resources across the AMER region, covering Brazil, Mexico, Chile, Argentina and neighboring countries. You will manage the full resource demand workflow and ensure that service requests, schedules, and staffing plans are accurate, traceable, and aligned with internal procedures.

Acting as the first filter for service requests coming from Sales Proposals, you will validate feasibility, confirm availability of Field Service Engineers (FSE), and coordinate potential changes, constraints, or cross-country allocations based on capacity and budget.

You will work closely with operations, resource coordinators, and FSE teams to maintain updated schedules in CRM and operational reports. This role requires strong organizational skills, critical thinking, negotiation abilities, and resilience to manage frequent changes typical of the marine and service business.

This is a technical‑administrative planning position with a strong focus on operational accuracy, documentation, coordination, and continuous improvement.

Responsibilities:

Maintain the 4‑Stroke resource activity plan for the AMER South region.
Manage the complete Smart Resources Request process, ensuring accurate and timely resource booking.
Monitor and coordinate all requests through the AMER MB South Resources shared mailbox.
Track and update service planned dates, ensuring schedule accuracy in the Kanban board and internal tools.
Update and maintain the Billable Rate report and other operational planning data.
Follow up on service demand and scheduling information using CRM/Salesforce, ensuring information is correct and up to date.
Validate service requests from Sales Proposals, confirming feasibility, technical requirements, and alignment with resource capacity.
Coordinate with operations and Field Service Engineers to confirm availability, resolve planning constraints, and address schedule changes.
Ensure documentation accuracy and support continuous improvements to planning processes and tools.

What It Takes:

Administrative, Technical, or equivalent degree.
Advanced English and Portuguese (spoken and written).
Advanced Microsoft Office 365 skills.
Knowledge in maintenance planning and understanding of 4‑stroke engines or Electrical & Automation services.
(Nice to have) Spanish proficiency.

Skills:

Negotiation and stakeholder management.
Customer‑oriented mindset.
Strong organizational skills and attention to detail.
Critical thinking and analytical capability.
Ability to anticipate needs, identify risks, and propose solutions.
Problem‑solving and decision‑making.
Teamwork and collaborative communication.
Understanding of process impacts and operational dependencies.
Goal‑oriented, adaptable, and able to work under frequent changes.

Last application date: 11/04/2026

Wartsila is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, Indigenous persons, and persons with disabilities.

If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

#wärtsilämarine #FSWScareers #FuelYourPower #LI-BP1

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