Local Operations Manager, Field Services Coordination

 Local Operations Manager, Field Services Coordination 

Wärtsilä is a world leader in marine technology and is leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we deliver efficient, safe and sustainable integrated products and solutions that enhance our customers' businesses. 

We are constantly looking for future-oriented talent to join us in enabling sustainable societies through innovation in technology and services. Are you ready to jump onboard? 

About the Role 

We are looking for a dynamic and people-oriented Local Operations Manager to lead our Field Services team in Norway. The preferred location for this position is Rubbestadneset, Norway. This is a permanent position. 

As Local Operations Manager, Field Service Coordination for Wärtsilä Norway (WNO), you will lead the local team of Field Service Coordinators (FSCs) and be accountable for its overall performance, legal compliance and effective daily operations. You will create the conditions for high-quality service and strong customer experience by building a constructive, inclusive and enthusiastic working environment. 

As a Local Operations Manager you will focus on these responsibilities:

• Lead, coach and develop the local FSC team through regular performance dialogues, one-to-ones and achievement reviews, ensuring a constructive and inclusive working environment. 

• Drive operational and financial performance, including Work in Progress (WIP), net sales, margins, invoicing lead time and rework cost — with timely corrective actions where needed. 

• Maintain close cooperation between the FSC team and relevant stakeholders, including QEHS, Sales, Sales Proposals, Resources, Workshop, Parts coordinators, Warranty and Contracts to ensure seamless service delivery from Sales handover to final invoicing. 

• Balance workloads and ensure operational continuity during absences. 

• Ensure consistent local implementation of and adherence to Wärtsilä's global processes, operating models, policies and digital tools. Follow up on deviations, drive corrective actions and avoid unnecessary local ways of working. 

• Seek for operative improvements and be active in Wärtsilä Continuous Improvement initiatives. 

• Member of the Region North Europe FS Operations Management Team. 

Requirements for the Position:

• A broad perspective and experience in service business. 

• Proven people-management experience: the ability to lead, coach and develop a team with accountability and empathy. 

• Experience in process development, Root Cause Analysis and continuous improvement with the ability to implement and sustain global practices locally. 

• Professional proficiency in Norwegian and English (written and spoken); other Nordic languages are an advantage. 

• A people-oriented, proactive and collaborative approach, working effectively across both technical and business stakeholders. 

• A relevant academic degree and/or equivalent work experience; a BSc in mechanical engineering is beneficial but not required. 

As an Ideal Candidate, You Might Also Have… 

• Strong prioritization skills and the confidence to make operational decisions under pressure. 

• High integrity, accountability and persistence, combined with excellent planning and communication skills. 

• A mindset that drives the Wärtsilä purpose and values in day-to-day leadership removing obstacles, listening with intent and enabling team growth. 

• The ability to contribute to a positive, inclusive and enthusiastic work atmosphere. 

Why You & Us? 

• You are valued as your true self. At Wärtsilä, YOU matter. We value diversity and are committed to supporting an inclusive work community. 

• Your growth is supported. We believe in continuous learning and teamwork. The Wärtsilian community has your back when it comes to development opportunities so you can grow beyond your potential. 

• You get to make a difference. Innovation and sustainability are at our core. Every day, Wärtsilians put their hearts and minds into enabling sustainable societies through technology and services. 

Contact & Next Steps 

Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered. 

Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period accordingly. We will conduct interviews with qualified candidates throughout the process and aim to keep you informed along the way. 

For questions about the position, please contact Per Hedström, General Manager, FS Operations at per.hedstrom@wartsila.com. Please note that applications submitted by email will not be recorded or processed.