Service Coordinator

Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a dynamic Service Coordinator to join our skilled Field Service Coordination team. The location for the position is Rubbestadneset, Norway.

What will you be doing?

As a Service Coordinator, you will be responsible for the execution of service jobs onboard customers’ installations, both within Norway and abroad. You will have the ability to build relations both within the organization and externally with our customers. As an ideal candidate, you have excellent interpersonal skills, you work well independently and in teams, and you are structured and efficient in your way of working.

Your responsibilities for the role include, but are not limited to: 

• Planning of the field service jobs/projects to ensure quality of the job preparations and subsequently controlling the field service works execution.
• Focusing on execution to ensure the completion of the field service works on time and within agreed budget and strategy.
• Cooperating with other departments and stakeholders to meet defined targets and strategies.
• Providing input to development of HSE processes, methodology, tools, and competency, working methods and -routines, in order to secure stakeholders satisfaction and secure defined targets.
• Continuously updating the various computerized tools being used for field service management and reporting.

The below will enable you to succeed in this role:

• Experience with Project Management.
• M. Sc. or B. Sc. in Engineering/Chief engineer level (relevant work experience may compensate for lack of formal education).
• Experience working as a Machinist or Service Operator will be considered an advantage (technical know-how).
• Fluency in Norwegian and English, verbally and written.
• General knowledge of Wärtsilä products.
• The ability to juggle multiple tasks at once.
• A customer-oriented mindset and a structured way of working.

We offer:

• Challenging and varied work tasks in an exciting, fast-paced, and rewarding work environment.
• Great opportunities for professional growth.
• Great insurance- and pension arrangements.

Service Koordinator

Til vår feltserviceorganisasjon på Rubbestadneset søker Wärtsilä Norway AS etter en positiv Service Koordinator med stå-på vilje. Stillingen som Service Koordinator innebærer ansvar for gjennomføring av servicejobber som foregår ombord på kundenes installasjon i inn- og utland.

Som Service Koordinator må du ha evnen og kunnskapen til å bygge gode relasjoner både internt i organisasjonen og eksternt med våre kunder. I tillegg må du ha egenskapene både til å arbeide selvstendig og i team samtidig som du er strukturert og effektiv. 

Arbeidsoppgaver:

• Planlegge og koordinere servicejobber. 
• Sikre at oppdrag blir utført i samsvar med avtalt tid og budsjett og i henhold til våre prosedyrer innen kvalitet og sikkerhet. 
• Ha et tett samarbeid med interne og eksterne samarbeidspartnere. 
• Være en aktiv bidragsyter til avdelingens HMS-prossesser og bidra til at avdelingen når sine HMS-mål. 
• Tiltredelse i vår 24/7 vaktordning kan være aktuelt på sikt. 

Kvalifikasjoner:

• Erfaring som prosjektleder. 
• Formell utdannelse på ingeniør-/maskinsjefnivå, relevant arbeidserfaring kan kompensere for manglende formell utdannelse. 
• Erfaring fra stilling som maskinist, serviceoperatør anses som en fordel.
• Gode kommunikasjonsevner, både på norsk- og engelsk, skriftlig og muntlig. 
• Generell kjennskap til Wärtsiläs produkter. 
• Evne til å jobbe med flere ting samtidig. 

Vi tilbyr:

• Spennende og varierte arbeidsoppgaver i et travelt og trivelig miljø.
• Store muligheter for faglig og personlig utvikling.
• Gode forsikrings- og pensjonsbetingelser.

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Monday December 4th, 2023, by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Manager, Field Service Operations Anette Krogstad via email at anette.krogstad@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 04/12/2023

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

#wärtsilämarine #FSWScareers

#LI-MH1