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Schiedam, NL

Function:  Service Delivery
Job Category:  Engineering

Service Coordinator

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?


Are you able to handle multiple international service and maintenance projects related to Engine and propulsion systems of our maritime customers? Do you feel excited when your working day can change every moment due to incoming customer requests? Then we would like to challenge you to come and have a talk with us to see if your fit for our position as Service Coordinator.

In this position you will be managing a wide range of international service projects related to the maintenance, repair, and upgrades of the assets of our maritime customers. Our customers are mainly ocean-going vessels in the dredging, cruise, merchant, and oil & gas industry.


As a Service Coordinator, you are able to understand the technical challenge of the service and maintenance projects we handle. But you also take care of the commercial, administrative, and financial supervision of these projects towards our internal organisation and our customers.


Our customers are located in the Benelux, but the projects can be executed all over the world. You use your solid project management skills to look after the customer satisfaction, monitor the project planning and coordinate the Field Service employees on location. As a Service Coordinator you are part of our Service Unit Central Europe. Your location is our office in Schiedam or Harlingen.


What are your main tasks and responsibilities?


  • You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost-efficient way.
  • You supervise and instruct the field service specialists assigned to your projects, which could be 20+ persons in total.  
  • You use your solid project management skills to look after the customer satisfaction, monitor the project planning and ensure this will be done within budget.
  • You take care of planning and preparation of your projects and monitor Field Service KPI’s such as margin, work in progress, billable rate, etc.
  • You act as contact person for the customer from project kick-off up to the invoice.
  • Comply with Safety and ISO processes for all personnel, tools and machines to ensure safety, accuracy and quality of all services.


What do we expect from you?


  • You hold a vocational or bachelor’s degree, preferably in a technical or maritime study combined with several years of working experience in a service minded (Maritime) organisation.
  • If you have any working experience in an international organisation this is seen as an advantage.
  • Any experience with technical maintenance and Project Management is needed to be able to understand the needs of our customer.
  • You know how to instruct and guide colleagues in the field.
  • You are disciplined, assertive and you have strong communication skills both in Dutch and English, spoken and written
  • Good knowledge of Power Point, Excel, Word, and an ERP system (preferably SAP).


What we offer you


We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect, and trust. The culture can be described as down to earth and decisive.


We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality, and educational background.


If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward receiving your job application, together with a Curriculum Vitae by 31st January latest.


In case you have questions about the procedure please contact Patrick Kradolfer, Manager Field Service Operations, via email patrick.kradolfer@wartsila.com


Last application date: 31/01/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.