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Location(s): 

Schiedam, NL

Function:  Service Delivery
Job Category:  Project Management

Service Coordinator

 

Service Coordinator

 

 

Are you able to manage you’re a wide range of international service projects related to the maintenance, repair and upgrades of the Navigation, Communication, Automation systems of our marine customers? Are you a sharp problem solver who gets excited by coordinating maritime service activities?

 

We are looking for a customer minded and hands-on Service Coordinator to strengthen our coordination team within the NACOS Core Services Department in Schiedam, the Netherlands.

 

Does the text above triggers your curiosity, feel free to reach out to us or send us your application.
 

In this position you will be managing a wide range of international service projects related to the maintenance, repair and upgrades of our maritime customers. Our main product lines are Navigation, Communication and Automation. Our customers are mainly ocean going vessels in the dredging, cruise, merchant and oil & gas industry. Thought they are located in the Benelux, the projects can be executed all over the world. You are in charge of the customer satisfaction, the ad hoc planning, and the coordination of Field Service engineers on location. To do so, you also take care of the commercial, administrative and financial supervision of these projects where multiple internal and external stakeholders are involved.  

What are your main tasks and responsibilities?

  • You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost-efficient way.
  • Customer satisfaction is your priority; you nurture that by acting upon the feedback received and by analyzing the service record files.
  • You coordinate Service Orders from the order acceptance up to the invoice payment.
  • Act as first point of contact for the customer, internal stakeholders and outsourced agents during the execution of the project. Follow-up and report on the status of work orders to customer and/or internal stakeholders is fundamental for the success of your role.
  • You ensure that Service Engineers, parts and tools are available on site (e.g. request of travel documents and booking of hotels)
  • You ensure completeness and processing of orders, job files (related to invoicing) and closes orders when technically complete
  • Continuous improvement; contributes to implementation of optimization of processes and tools

 

What do we expect from you?

  • You hold a MBO or Bachelor degree, with some years of working experience in a service minded organisation.
  • You are disciplined, assertive and you have strong communication skills both in Dutch and English, spoken and written.
  • If you have a technical or maritime educational background, or working experience within a technical environment, it is seen as a plus.
  • You live within an acceptable driving distance from Schiedam.
  • Good knowledge of MS Office and an ERP system (preferably SAP)
  • You have an hands on mentality and can performed as a teamplayer in a dynamic international setting.

 

What we offer you

We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. The culture can be described as down to earth and decisive.

 

We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality and educational background.

 

If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward receiving your job application, together with a Curriculum Vitae.

In case you have questions about the procedure please call Dré Schellekens (Corporate Recruiter) at +31 (0)6 28558033 or by email: dre.schellekens@wartsila.com  

 

About Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. www.wartsila.com