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Primary Location: 

Senegal - Dakar - Ponty, SN

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Coordinator, PCM

We are looking for coordinators to complement the PCM team in Dakar, Senegal. PCM takes care of handling of the Spare Part quotations and orders for customers in West & Central Africa. We offer a high-quality working environment where you’ll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers’ requirements.


  • Act as customer contact for spare parts quotations, orders, deliveries and non-conformities.
  • Act as a link between customer and the various departments involved in the spare parts delivery process.
  • Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements.
  • Ensure highest level of quality and response time for quotes and orders
  • Actively follow up quotes with customers before they expire providing feedback to sales teams.
  • Actively follow-up the order book with the sales team.
  • Proactively propose ideas to speed up deliveries.
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
  • Liaise with Sales about the content and terms of the offerings.
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions.
  • Off hour support for spare parts (24 hr service)


  • M. Sc. Or B.Sc degree (technical or commercial)
  • Experience in working in international environment is seen as benefit
  • Fluency in English, Dutch or German are seen as advantage
  • Strong Communication and Customer service skills
  • Teamwork skills and Cultural knowledge
  • Motivated to learn and grow professionally
  • Workplace ICT equipment and applications; SAP knowledge preferable

Logistics and Inco-terms understanding


Last application date: 31/10/2020


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com