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Primary Location: 

Senegal - Dakar - Ponty, SN

Function:  Service Delivery
Job Category:  Engineering

Field Service Coordinator West and North Africa

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Did you know that Wärtsilä has 70 GW of installed power plant capacity in 177 countries around the world? Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

The location for this position is in Dakar, Senegal.

As a part of our Strategy towards strengthening our Teams and further developing the Business, we are looking for a Field Service (FS) Coordinator.

FS Coordinator 

In this position you will become part of Wärtsilä West Africa Operational Organisation and based in Dakar, Senegal.

You shall drive Wärtsilä Purpose and demonstrate Wärtsilä values, develop within an organization with high passion and drive.

As FS Coordinator you will be the focal point with customers and internal stakeholders in the delivery of Field Service (FS) activities in West and North Africa.

You will be part of a team managing the daily activities and schedules of around 30 engineers.

In this position you will be reporting to the FS Manager.

Your main responsibilities are: 

  • - Receive and process field service enquiries; identify service requirements, schedules and locations.  
  • - Plan activities, resources, spare parts, costs and time schedules for work orders.  
  • - Manage diaries and coordinate field service personnel; matching available skills to jobs.  
  • - Liaise with customers to coordinate requirements and formalize service bookings. 
  • - Coordinate personnel when they are assigned on a work order.  
  • - Act as “point of contact” for the customer during the work order.  
  • - Raise internal and external orders for service provisions.  
  • - Collect costs, support the Administrative Centre for invoices and approve time sheets for service personnel.  
  • - Ensure customer satisfaction, obtain feedback and maintain service record files.
  • - Build high performing teams based on trust.
  • - Have high integrity, listen with good intention, appreciate feedback and support people to grow. 
  • - Create clarity on direction and inspire people to take action towards the agreed objectives.  
  • - Enjoy creating clear business value with a goal-oriented mind-set. 
  • - Drive results with excellent planning and remove obstacles for success of the teams under your responsibility. 
  • - Ensure that the work is executed according to QSHE guidelines and site procedures and policies.  
  • - Follow-up and report on the status of work orders to customer and/or internal stakeholders. 
  •  

Main requirements in this role are 

  • - A safety first mind-set.  
  • - You are passionate about developing resources and excellent Customer Service.   
  • - M/SC in Mechanical or Electrical Engineering.
  • - Professional Project Management skills.  
  • - Experience in a customer facing role with responsibility for collection of costs and invoices. 
  • - Excellent organizational skills and Customer Centricity.  
  • - Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.  
  • - Excellent communication skills and well-developed cultural awareness and sensitivity.  
  •  
  • - Proficiency with standard MS tools and experience with SAP would be an advantage.
  • - PMP Certification would be an advantage.
  • Fluent in English with relevant additional language skills beneficial. 
  • You are located in Dakar, Senegal, willing and able to travel.  

In this role, your success will be measured by 

  • KPIs set by FS Manager and GM Operations WWA. 

    As a part of our Strategy towards strengthening our Teams and further developing the Business, we are looking for a Field Service (FS) Coordinator.

    FS Coordinator 

  • In this position you will become part of Wärtsilä West Africa Operational Organisation and based in Dakar, Senegal.
  • You shall drive Wärtsilä Purpose and demonstrate Wärtsilä values, develop within an organization with high passion and drive.
  • As FS Coordinator you will be the focal point with customers and internal stakeholders in the delivery of Field Service (FS) activities in West and North Africa.

    You will be part of a team managing the daily activities and schedules of around 30 engineers.

    In this position you will be reporting to the FS Manager.

    Your main responsibilities are: 

  • - Receive and process field service enquiries; identify service requirements, schedules and locations.  
  • - Plan activities, resources, spare parts, costs and time schedules for work orders.  
  • - Manage diaries and coordinate field service personnel; matching available skills to jobs.  
  • - Liaise with customers to coordinate requirements and formalize service bookings. 
  • - Coordinate personnel when they are assigned on a work order.  
  • - Act as “point of contact” for the customer during the work order.  
  • - Raise internal and external orders for service provisions.  
  • - Collect costs, support the Administrative Centre for invoices and approve time sheets for service personnel.  
  • - Ensure customer satisfaction, obtain feedback and maintain service record files.
  • - Build high performing teams based on trust.
  • - Have high integrity, listen with good intention, appreciate feedback and support people to grow. 
  • - Create clarity on direction and inspire people to take action towards the agreed objectives.  
  • - Enjoy creating clear business value with a goal-oriented mind-set. 
  • - Drive results with excellent planning and remove obstacles for success of the teams under your responsibility. 
  • - Ensure that the work is executed according to QSHE guidelines and site procedures and policies.  
  • - Follow-up and report on the status of work orders to customer and/or internal stakeholders. 
  •  
  • Main requirements in this role are 

  • - A safety first mind-set.  
  • - You are passionate about developing resources and excellent Customer Service.   
  • - M/SC in Mechanical or Electrical Engineering.
  • - Professional Project Management skills.  
  • - Experience in a customer facing role with responsibility for collection of costs and invoices. 
  • - Excellent organizational skills and Customer Centricity.  
  • - Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.  
  • - Excellent communication skills and well-developed cultural awareness and sensitivity.  
  •  
  • - Proficiency with standard MS tools and experience with SAP would be an advantage.
  • - PMP Certification would be an advantage.
  • Fluent in English with relevant additional language skills beneficial. 
  • You are located in Dakar, Senegal, willing and able to travel.  
  • In this role, your success will be measured by 

  • KPIs set by FS Manager and GM Operations WWA. 

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com