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Shanghai, CN

Function:  Sales & Marketing
Job Category:  Other

Coordinator, Parts Coordination Management

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

PCM Coordinator


Parts Coordination Management is a global organization working with both internal and external customers to support Parts offers, Order confirmations, as well as, providing critical information throughout this process to multiple stakeholders.


We are looking for a coordinator in our Parts Coordination Management (PCM) team. Parts Coordination Management (PCM) takes care of handling of the Spare Part quotations and orders for the customers in Singapore, Malaysia and Vietnam. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements.

This is a permanent opportunity and the possible location is Shanghai, China


What will you be doing

As a PCM Coordinator, your work will focus on these responsibilities:

  • Act as customer contact for spare parts quotations, orders, deliveries and non-conformities.
  • Act as a link between customer and the various departments involved in the spare parts delivery process.
  • Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements.
  • Ensure highest level of quality and response time for quotes and orders
  • Actively follow up quotes with customers before they expire providing feedback to sales teams.
  • Actively follow-up the order book with the sales team.
  • Proactively propose ideas to speed up deliveries.
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
  • Liaise with Sales about the content and terms of the offerings.
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions.
  • Off hour support for spare parts (24/7 service)


To be successful in this role, we expect you to have:

  • Diploma, BSc / MSc in technical or commercial, educational qualification is flexible for experienced candidates
  • Experience in working in international environment is seen as beneficial
  • Fluency in English, knowledge of any of the local languages is seen as beneficial
  • Strong Communication and Customer service skills
  • Teamwork skills and Cultural knowledge
  • Motivated to learn and grow professionally
  • Workplace ICT equipment and applications
  • SAP knowledge preferable
  • Logistics and Inco-terms understanding


Why you and us

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 29 July 2021 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to HyunJoo Kim, Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position.


Please apply by 29 July 2021 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Last application date: 29/07/2021

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com