Product Support Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Product support Manager for the JV support team located at our JV factories in Shanghai. In our team we have a strong focus on safety, customer satisfaction and cross-functional collaboration. Our target is to lead and develop the on-site team supporting JVs, while maintaining a strong collaboration with stakeholders in both JV and Wärtsilä. In this position you will face technical questions related to 4-stroke engine design, testing, performance, and automation and you have a passion to solve these questions with own experience and through collaboration with experts in Wärtsilä. You also have passion for improving tools processes through continuous improvement actions. If you feel inspired to work in a multicultural team and have an extensive knowledge of our 4-stroke engines, then this job is for you.

Your main responsibilities are

• Lead the on-site team supporting Joint ventures in coordination with stakeholders in Wärtsilä and JVs
• Continuously develop on-site team competences based on the needs from stakeholders
• Participate and represent JVs in various Wärtsilä internal meetings. (quality review meeting, Product improvement meeting, JV support meeting etc.)
• Communicate the project specific engine software to JVs and support with software related questions where needed. Keep control of the engine software change management for JVs and make sure that all mandatory data is stored in Wärtsilä systems. Assist with access rights and tools needed for JV personnel related to engine software.
• Be the first contact point for engine performance and tuning issues
• Participate, mentor and advise during test run of new products in JVs
• Propose improvements for JV test run facilities based on previous experience and benchmarking with other facilities such as STH
  • Monitor the JV commissioning progress and advice and support where needed
  • Coordinate and provide technical support for engine tests initiated by RDE
• Coordinate and assist with implementation of new software tools and platforms in JVs
• Represent Wärtsilä in technical discussions in joint ventures and external meetings
• Chairman of the Bi-weekly JV support meeting ensuring an efficient and reliable coordination with technical management teams

You will shine in this role when you have:

• Leadership and experience in team building and leading
• Excellent knowledge of Wärtsilä process and tools used in engineering and knowledge how projects are driven from sales to commissioning
• Strong knowledge of Wärtsilä 4-stroke products. Previous experience with engine automation and performance highly appreciated.
• Advanced planning skills and high level of organization.
• Teamwork skills and open mind, ability to confidently work in multicultural and globally distributed teams. Working experience in China is especially appreciated.
• Good communication and relationship skills
• Decision making and structured problem solving approach
• Advanced command of English language, both written and spoken
• Cross functional view, cost awareness and effectiveness
• Excellent skills in change management and fully committed in delivering results
• Mature, strong sense of responsibility, and self-discipline

Education:

• Bachelor or Masters Degree or equivalent / preferably in Mechanical or automation engineering

Experience:

• Minimum 7 years experience in engineering / at least 4 in Wärtsilä, preferably in Engineering.

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 28th February 2025  submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Specialist (tina.zheng@wartsila.com) or Kennet Ehnvall, GM, Release and Specification Management (kennet.ehnvall@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 28th February 2025 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 28/02/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.