Regional Warranty Expert

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Your Main Responsibilities Are

• Always act in a safe manner.
• Participating in Project Handover meetings to support "Warranty Expert" in taking over the product to warranty.
• Responsible for maintaining an overview of all claims from the designated customer (e.g. SY)
• Actioning resolution of claims agreed with "Warranty Expert" for claim investigation and find all potential solutions with local internal and external stakeholders.
• Maintaining claim status within the appropriate warranty tools and systems to ensure warranty team are kept updated.
• Facilitate the claim handling process with SY's and Owners.
• Minimise down-time for Wartsila's customers and secure a cost-effective way of working.
• Arranging local meetings regularly with customer to close efficiently as many claims as possible.
• Utilize internal network, facilitate and take active part in customer support.
• Constantly share lessons learned, between different installations, to improve the product quality.
• Collaborate closely with local project team to ensure continuity and "one voice" towards our customers.

You will shine in this role when you have:

• Bachelor/Master's degree in one of the Engineering fields.
• Minimum 2 years' experience within the Maritime, Oil & Gas or Energy industries.
• Willing to work not purely with technical issues, but also with planning, financial and contractual subjects.
• Good working knowledge of project & technical documentation like P&ID's, datasheets and drawings.
• Systematic, structured and broad orientation.
• Excellent negotiation skills in client & supplier communications and multi-tasks.
• Technical, commercial and contractual knowledgeable.
• Self-motivated with the ability to work and take decision under pressure and stay organised.
• Ability to cooperate with people from different cultures.
• Fluent in written and spoken English.

Why you and us

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.
 

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 09/04/2025  by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Partner (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 09/04/2025  at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 09/04/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.