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Location(s): 

Shanghai, CN

Function:  Service Delivery
Job Category:  Engineering

Senior Technical Expert, 2-Stroke Engines

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

To strengthen our expertise and capacity in the 2-Stroke products and related ancillary systems in MEA, we are now looking for a skilled Senior Technical Expert (2-Stroke Engines) to join our team in China. 

The Technical Services is one of the most important technical knowledge centres within the organization in Wärtsilä, supporting internal and external stakeholders during the life cycle of products and solutions delivered or serviced by Wärtsilä.

The Senior Technical Expert ensures customer satisfaction by providing high quality and on-time technical support.
You will report to General Manager, Technical Services 2-Stroke. This is a permanent opportunity and its location is Shanghai, China.


What will you be doing:
As Senior Technical Expert (2-Stroke Engines), your work will focus on these responsibilities:

  • Be responsible for handling of customer’s technical inquiries in a comprehensive and supportive manner.
  • Support the development of strategic 2-stroke businesses and customers in China technically and act as a 2-stroke technical consultant to our internal teams towards customer.
  • Perform Audits and be active in capturing new sales opportunities (leads)
  • Manage and solve complex technical and operating problems solving activities of the customers.
  • Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report the related work progress to relevant stakeholders.
  • Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.
  • Participate in product developments and product improvement projects.
  • Participate in development of new working methods with own responsibility area.
  • Provide technical support to internal and external customers.
  • Analyses field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
  • Support in technical matters when new products or components are developed and launched.
  • Proactively work to enable cross-divisional and cross-organizational cooperation.
  • Coach and mentor less experienced technical experts and field service engineers.
  • Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.
  • Share technical knowledge to internal and external stakeholders.
  • Ensure knowhow and professional competence development within respective technical expert area.

 

To be successful in this role, we expect you to have:

  • B.Sc. or M.Sc. in Engineering or in Marine, Mechanical or other applicable technical degree
  • Minimum 3+ years of related experience with all 2-stroke engines, controls and its technologies. Preferred experience with X-DF or all other maker 2-stroke Gas engines.
  • Relevant experiences of other Wartsila products.
  • Broad and strong knowledge and understanding of the marine engines and prolusion systems.
  • Advanced analytical skills in technical problem solving.
  • Fluent in English, both verbally and written, preferred Chinese language
  • Strong Customer focus & service mind-set and Communication skills.
  • Strong Teamwork skills and drive for performance with positive attitude and ability to inspire others.
  • Experience in working in international environment and willingness to travel.
  • Motivated to learn and grow professionally.

 

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

 

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 13 August 2021 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to
ByoungGone Kim General Manager, Technical Services 2Stroke(  byounggone.kim@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Please apply by 13 August 2021 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 13/08/2021

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com