Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Service Coordinator takes care of managing and planning of Field Service activities according to contract and customer requirements as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities. 
This is a permanent role located in Shanghai, China, reporting to FS Operations Manager.

Your main responsibilities are

• Manage and coordinate Field Service activities.
• Plan activities, resources, spare parts, costs and time schedule for work order.
• Coordinate people when they are assigned on a work order.
• Act as contact person for customer during the work order.
• Interact with relevant internal stakeholders.
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Monitoring FS margin on work order, proactively initiate cost saving actions.
• Preparing of FS work order for invoicing, debriefing, service record files maintaining after completion.
• Close cooperation with FS related functions e.g., FS Resources and Workshops.
• Ensuring continuous quality development and process optimization.

You will shine in this role when you have:

• Strong safety-first mind-set.
• Technical background related to Marine Engineering with Field Services experience is a plus.
• Good communication skills, negotiation skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Strong ability to delegate, follow directions and work under pressure.
• Reporting and analysing skills.
• Fluent in Mandarin & English.
• College degree or above.

Desired Behaviours:

• Achieving results
• Making change happen
• Decisiveness and action orientation
• Planning and target setting
• Developing self and others
• Communication
• Situational and cultural sensitivity
• Business and Customer focus

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 28th December 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Specialist (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 28th December 2024 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 28/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.