Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Service Coordinator who takes care of managing and planning of Field Service and Workshops activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.

This is a permanent role located in Shanghai, China, reporting to FS Operations Manager.

Key Accountabilities:

• Coordinates field service activities, ensuring efficient and effective deployment of services and resources to meet customer needs and operational demands.
• Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.
• Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.
• Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.
• Coordinates and assists for the resolution of technical and operational issues, providing support and guidance to field service personnel.
  Travels/visits different locations, shipyards and customers, etc. for site safety, job coordination, promotion of Wartsila services, creation of more job opportunities and orders, etc.
• Costs/man-hours’ estimation, proactively supports service offer preparation.
• Monitors and controls service margin on work order, proactively initiates cost saving actions.
• Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.
• Prepares FS work order for invoicing, debriefing, etc., maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback, etc.
• Contributes to teams' performance by coordinating field service activities on a broader area while ensuring quality and accuracy of work, with an impact on project-wide outcomes and stakeholder satisfaction.
• Possesses proficient technical and operational knowledge of field service, system tools and processes, advising others on carrying out procedures and tasks in field service.
• Identifies and supports modifications to current systems and processes in field service, providing operational insights.
• Coordinates field service activities and collaborates actively across teams, organizing workloads to meet team targets. Develops a professional network across the company.
• Channels and shares information on internal/external needs, training relevant stakeholders on subject-related content within field service.

Main requirements:

• Strong safety-first mind-set.
• Technical background related to Marine Electrical & Automation/Mechanical Engineering with field service/commissioning experience is preferred.
• Good communication/negotiation/coordination skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Loyalty to the company, strong mental and stress tolerance, strong ability to delegate, follow directions and work under pressure.
• Good filing management, good reporting and analysing skills.
• Fluent in oral and writing both Mandarin & English (CET4 or equivalent/above).
• Bachelor’s degree or above.

Questions during the application period
For more information about the position, contact FS Operations Manager, Ren Hao, e-mail: hao.ren@wartsila.com

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 30th November 2025 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Partner (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 30th November 2025 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 30/11/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.