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Location(s): 

Shanghai, CN

Function:  Service Delivery
Job Category:  Engineering

Service Engineer

Your main responsibilities are

  • Health, safety and environment (HSE): Assesses risks and safety hazards and implement plans to ensure people and equipment safety. Foster continuous improvement and open communications for a safe work site and work execution. Brings attention to safety gaps and improvement opportunities.
  • Operational performance: Manage and address customer needs and concerns in a timely manner. Managing all on site installation, repair, maintenance and test tasks; Diagnosing errors or technical problems and determining proper solutions. Document daily work activities in customer service reports. Understand and maintain scope of work, minimize scope creep, communicate scope or schedule impacts with supervisor and project manager.
  • Customer Relations: Clear and professional communications, both oral and written, with customers. Supports the customer complaint resolution process as a resolution owner for service and field related issues. Good cooperation with owner/SY/surveyor to smoothly complete the project as scheduled.
  • Good teamwork with team members to move the project smoothly and high efficiency.

 

You will shine in this role when you have:

  • Bachelor knowledge of electronics; communication/computerize dept. graduated will be in first priority.
  • Teamwork ability.
  • Be able to communication in English both oral and written.
  • Willing to travel inside China frequently and outside of China if necessary.
  • Be able to handle pressure and make decision independently when required.  
  • 3 years’ work experience in marine industries or other heavy industries, field service or shipyard would be preferred.
  • Experience in commissioning.
  • Experience with programmable logic controllers.

 

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 24th October 2022 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Specialist (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 24th October 2022 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

 

Last application date: 24/10/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.