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Shanghai, CN

Function:  Service Delivery
Job Category:  Other

Spare Part Administrator

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?


Your work will focus on these responsibilities: 

- Act as contact for spare parts quotations, orders, deliveries and non - conformities.

- Act as a link between customer and the various departments involved in the spare parts delivery process

-Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements

- Ensure highest level of quality and response time for quotes and orders

- Ensure correct customer master data and handling instructions are used when processing quotations and orders

- Actively follow-up the order book with the sales team.

- Liaise with Sales about the content and terms of the offerings.

- Follow up and communicate parts deliveries information accordingly in a timely manner to customers.

- Follow up with internal stakeholders on quotations and deliveries according to agreed process.

- When needed off hour support for spare parts (24 hr service).

- Set up and promote OB follow up meetings with Sales Team.

- In case of having an assigned expertise, ensure the transfer of knowledge within the teams and escalate the issues that may arise.

- Build profitable customer relationships in order to provide feedback and valuable information.


To be successful in this role, we expect you to have:

- M. Sc. Or B.Sc degree (technical or commercial)

- Experience in working in international environment and knowledge in logistics / supply chain

- Fluency in English, Koren and Mandarin language

- Strong Communication and Customer service skills

- Teamwork skills and Cultural knowledge

- Motivated to learn and grow professionally

- Workplace ICT equipment and applications; SAP knowledge preferable

- Logistics and Inco-terms understanding


Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 22nd October 2021 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Haihua, Jiang, Talent Acquisition Specialist (haihua.jiang@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 22nd October 2021 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Last application date: 26/10/2021

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies. www.wartsila.com/marine/voyage

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.