2-stroke technical expert

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Technical Expert, 2-stroke. This is a permanent opportunity, and its location is Singapore.

To strengthen our expertise and capacity in the 2-Stroke products and related ancillary systems in MEA, we are now looking for a skilled Technical expert (2-Stroke Engines) to join our team in WSG. 

The Technical Services is one of the most important technical knowledge centres within the organization in Wärtsilä, supporting internal and external stakeholders during the life cycle of products and solutions delivered or serviced by Wärtsilä.

The Technical expert ensures customer satisfaction by providing high quality and on-time technical support. You will report to Technical manager Services 2-Stroke MEA. This is a permanent opportunity, and its location is WSG.

As 2-stroke Technical expert work will focus on these responsibilities with double roles as FS troubleshooter (50%) and technical expert (50%):

As 2-stroke engine Troubleshooter

• Leading FS team as team leader / supervisor for complex, prolonged repair jobs and large projects.

• Perform 2-stroke engine trouble shooting, maintenance, inspection, overhaul and repair and service work reporting based on urgent and important requests.

• Developing way of working and process by utilize data & knowledge for increasing 2-stroke FS sales opportunity.

• Provide advanced troubleshooting activity with high technical knowledge and experience, backing up the MEA 2-stroke Field Service organisation in case required.

• Perform FS attendance for important cases such as drifting vessels or unplanned emergency and high skilled required cases for 2-stroke engines.

• Take lead field service activity, spare parts, service drawings, advanced troubleshooting, major repair procedure development, RCA.

As 2-stroke technical expert

• Be responsible for handling of customer's technical inquiries in a comprehensive and supportive manner.

• Perform Audits and be active in capturing new sales opportunities (leads)

• Manage and solve complex technical and operating problems solving activities of the customers.

• Engine performance evaluation with engine control system. WECS, UNIC and WICE software and pneumatic system.

• Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report on the related work progress to relevant stakeholders.

• Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.

• Participate in product development and product improvement projects.

• Participate in development of new working methods with own responsibility area.

• Provide technical support to internal and external customers.

• Analyses field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.

• Support in technical matters when new products or components are developed and launched.

• Proactively work to enable cross-divisional and cross-organizational cooperation.

• Coach and mentor less experienced technical experts and field service engineers.

• Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.

• Share technical knowledge with internal and external stakeholders.

• Ensure know-how and professional competence development within respective technical expert area.

To be successful in this role, we expect you to have:

• B.Sc. or M.Sc. in Engineering or in Marine, Mechanical or other applicable technical degree
• Minimum 3+ years of related experience with all 2-stroke engines, controls and its technologies. Preferred experience with X-DF and WICE or all other maker 2-stroke Gas engines.
• Relevant experiences of other Wartsila products.
• Broad and strong knowledge and understanding of the marine engines and prolusion systems.
• Advanced analytical skills in technical problem solving.
• Fluent in English, both verbally and written
• Strong Customer focus & service mind-set and Communication skills.
• Strong Teamwork skills and drive for performance with positive attitude and ability to inspire others.
• Experience in working in international environment and willingness to travel.
• Motivated to learn and grow professionally.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner (david.samuel_external@wartsila.com) with any questions related to this position.

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