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Primary Location: 

Singapore, SG

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Coordinator, Parts Coordination Management

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a Smart Marine Ecosystem. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?


We are now looking for a Coordinator to join our Parts Coordination Management (PCM) Team in Singapore. The Parts Coordination Management (PCM) handles the Spare Part quotations and orders for the Marine & Energy customers. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements.

About the position

In this position, you will be accountable for processing internal and external customer’s spare parts requests in a timely manner aligned with customer´s expectations. The responsibilities include:


  • Act as contact for spare parts quotations, orders, deliveries and non - conformities.
  • Act as a link between customer and the various departments involved in the spare parts delivery process
  • Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
  • Ensure correct customer master data and handling instructions are used when processing quotations and orders
  • Actively follow up quotes with customers before they expire providing feedback to sales teams and customer
  • Actively follow-up the order book with the sales team.
  • Liaise with Sales about the content and terms of the offerings.
  • Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
  • Follow up with supply chain of parts deliveries according to agreed process
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Off hour support for spare parts (24 hr service)
  • Set up and promote order book follow up meetings with Sales Team.
  • Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
  • Use internal network within the expertise to escalate issues that may arise within the expertise.
  • Build profitable customer relationships in order to provide feedback and valuable information


As an ideal candidate, you should have:

  • Diploma or Degree in Supply Chain Management, Marine Engineering or related discipline with two to three years’ of relevant experience
  • Fluency in English, knowledge of any of the local languages is seen as beneficial
  • Strong Communication and Customer service skills
  • Good Teamwork skills and Cultural knowledge
  • Motivation to learn and grow professionally
  • Good understanding of logistics processes and incoterms


You will have an added advantage if you have experience in working in international environment and have SAP knowledge. Candidates without prior experience but are excited to embark on this journey are welcomed to apply as training will be provided.


Why you and us?

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.


All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within an international working environment, in an ambitious and growth orientated organisation.


Contact & next steps

We hope to hear from you before the application deadline by 30 September 2020, through submitting your application through our careers portal.


In case you have questions about the open position, please contact Astapura Ibrahim, Team Leader, Parts Coordination Management, Singapore at astapura.ibrahim@wartsila.com.

Last application date: 30/09/2020

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com