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Location(s): 

Singapore, SG

Function:  Service Delivery
Job Category:  Engineering

Customer Support Engineer

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?

 

We are looking for a Customer Support Engineer in Singapore. This is a permanent position.

 

What will you be doing:

As Customer Support Engineer, your work will focus on these responsibilities:

  • Stay-by onsite deployment based on Customer requests 
  • Adhere to service requests on date & time, location, scope of work and any other instructions
  • Install, commission, service navigational bridge equipment (Glonass, ECDIS, Radar, Sensors) 
  • Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customers' agreement
  • Escalate any issue beyond the service scope to responsible CS team/management
  • Ensure Customer is briefed on worked performed and service report is prepared and signed off by Customer 
  • Ensure service work rendered complies with internal Service & Support processes 
  • Ensure compliance to Code of Business Conduct and Quality Management system requirements 
  • Support projects or other technical jobs required

 

To be successful in this role, we expect you to have: 

  • Minimum 2 years working with marine Navigational and IT equipment
  • Minimum diploma in electrical engineering or other relevant technical education / qualifications with relevant experience
  • IT/Networking experience or qualification
  • Team player with good interpersonal skills
  • Able to travel on short notice
  • Able to work under tight timelines
  • Able to work independently
  • Highly-effective technical communication skills in English, both written and verbal
  • Interact professionally and deliver solutions to customers during the work execution
     

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

 

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline  14/12/2022  by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? 

Please reach out to Kim, Hyun Joo Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Please apply by 14/12/2022   at 23:59 Singapore Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

 

Last application date: 14/12/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.