Location(s): 

Singapore, SG

Function:  Service Delivery
Job Category:  Support Functions

Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

 

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.


To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

 

As Field Service Coordinator, your objective is to help ensure timely and effective resolution of technical issues, maintain customer satisfaction, and promote a positive experience with the ANCS brand.

 

In this position you will be reporting to the Manager, Customer Delivery Singapore. The location of this position is Pandan Crescent in Singapore.

 

What will you be doing:
As Field Service Coordinator, your work will focus on these responsibilities:

  • Handle and resolve customer inquiries, complaints, and support requests through various communication channels, such as phone calls, emails, and live chat.
  • Being a main point of contact for customers seeking assistance.
  • Gather and prepare information for the service teams to enable them to diagnose technical issues and provide solutions or escalate complex problems to higher-level support teams.
  • Ensure and execute administrative duties to enable a smooth transition into a service job.

 

To be successful in this role, we expect you to have:

  • High school, diploma or equivalent; bachelor's degree is a plus.
  • Previous experience in customer support, call center, or help desk roles is preferred.
  • Strong verbal and written communication skills.
  • Strong problem-solving skills with a pragmatic approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong teamwork and collaboration skills to work effectively with internal teams.
  • Customer service-oriented mindset with a focus on delivering high-quality support.
  • Patience and composure in handling challenging customer interactions.
  • Proficient in using ticketing systems, CRM software, and other customer support tools.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required is a plus.
  • Experiences in SAP is a plus.
  • Proficient in MS Office.
  • Familiar with the maritime business and regulatory environment is a plus.
  • Knowledge of the ANCS product portfolio is a plus.
  • Fluent in English, spoken and written


Why you and us? 

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 

 

Contact & next steps  
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Last application date: 30/07/2024 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. #LI-HK1