Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Coordinator. This is a permanent opportunity, and its location is Singapore.
 

• Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan.
• Secure QHSE and compliance for the work and parts.
• Keep important stakeholder informed about the progress of the work.
• Actively update the Contract Manager when important issues occur.
• Direct customer contact for the logistics of tools, parts, cabins availability on vessels, permits and visa requirements.
• Proactively order field service jobs (Site & Workshop).
• Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays.
• Consolidate shipment and arrange inbound and outbound transportation
• Ensure that contractual requirements are adhered when ordering spare parts and field services
• Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met.
• Timely and accurate reaction to customer requests.
• Handle or channel customer claims related to field services, parts, and tools
• Manage proactively when changes to work plans occur in terms of job scope, timing, location, and quantity
• Consolidate service work reports through the Field Service Coordinator and communicate to stakeholders
• Get assistance from Operational Support and Technical Services when needed
• Review and approve cost and provide correct input for invoicing
• Takes proactive actions towards the Wartsila internal parts delivery organization. Be creative in getting the parts delivered on time even if unconventional means must be used.
• Be an active member of the Contract Core Team

To be successful in this role, you should:

• Possess a Diploma or Degree in Engineering or in other related disciplines
• Structured and well-planned way of working
• Focused and can-do attitude
• Good co-operation, teamwork, and communication skills
• Knowledge on operations and maintenance of large machinery
• Understanding of business service contracts
• Fluent in written and spoken English
• Good IT skills.
• Good practical knowledge and understanding of Marine Engines and Propulsion Systems and hands on experience in the use of SAP will be considered as a plus

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner (david.samuel_external@wartsila.com) with any questions related to this position.

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