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Primary Location: 

Singapore, SG

Function:  Service Delivery
Job Category:  Engineering

Manager, Voyage Solutions Services

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a Smart Marine Ecosystem. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

We are looking for a Manager, Voyage Solutions Services to join us. The position will be based in Singapore.


The main responsiblities of the incumbent include:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Make regularly visits to the customers and plan with them the life cycle management of their installation to maintain and improve the installations
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards for your organisation or department
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Train the staff to deliver a high standard of customer service
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Meeting with other managers to discuss possible improvements to customer service
  • Take the ownership of P&L of VSS Singapore and submit weekly, monthly, year end reports and review


Ideally, the candidate should possess the following:

  • Degree in Electrical Engineering or related field with at least five years' of relevant experience
  • Strong technical knowledge in Navigation and Communication products
  • Minimum of three to five years' experience in a manager/ leadership role
  • Able to lead and inspire the team in achieving customer success and create excitement
  • Good written and spoken English
  • Strong leadership skills with experience in successfully managing people and processes

  • ABle to build and maintain strong collaboration among stakeholders within One Wartsila and as well as the customers


For more information, you may contact Mr Kairos Zam, General Manager, VSS MEA at kairos.zam@wartsila.com


Last application date: 29/02/2020

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com