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Singapore, SG

Function:  Service Delivery
Job Category:  Sales & Marketing

Regional Customer Support Manager APAC & India

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure,highly energy-efficient and cost-effective marine operations.


Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?

We are looking for Regional Customer Support Manager APAC & India. This position is a permanent opportunity and its location is Singapore.


What will you be doing
As Regional Customer Support Manager APAC & India, your work will focus on these responsibilities:

  • Ensure successful execution of all Field Service activity inside the APAC & India region through building and  maintaining excellent relationships with all Customers and Service Partners
  • Liaising with the Global Coordination, Technical Support, Technical Specialists, provide all Field Service engineering requirements in the region in a timely manner;
  • Ensure efficient service delivery by using available resources within a given cost budget;
  • Act as key contact for APAC customers receiving service delivery in other regions;
  • Ensure regional Field Support resources (T4 and/or Service Partner) are available, qualified, and certified to satisfy the demand for Field Support
  • Manage and control facilities, infrastructure and Service Stock inventories required for T4 and Service Partner activities
  • Promoting regional After Sales business (Support Agreements, Service Stocks at Service Partners) in close cooperation with the After Sales Team
  • Development of the regional monthly Rolling Forecast (RFC) – ensuring accuracy and achievability
  • Review and analyse statistics to compile accurate reports monitoring monthly regional performance indicators
  • Plan, budget and approve spending within the region as specified

To be successful in this role, we expect you to have:

  • Bachelor Degree in Engineering / Electrical / Electronic / Software
  • Previous Marine Navigational Industry experience – A minimum of 5 years’ experience working within a similar role
  • Clear evidence of leadership and coaching skills
  • Ability to develop and progress a team
  • A team player as well as a Team Leader
  • Excellent Time Management Skills


Why you and us

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 28 May 2021 by submitting your application through our careers portal. We receive your application only via our careers portal, and your email with your application will be deleted due to data privacy without a notice to you. If you have any questions for the position, please contact Phipps Helen, Talen Acquisition Specialist, (helen.phipps@wartsila.com).


Please apply by 28 May 2021 at 23:59 SST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Wärtsilä Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies.

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com