Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

For our SES (Ship Electrification Solutions) Field Service team in Wärtsilä in Norway, we are currently looking for a Service Coordinator for our increasing amount of service jobs within our Electro and Automation portfolio. The position is located in Stord, Norway.

What you will be doing 

As a Service Coordinator, you will be on the front line of our decarbonization journey. You will be a vital member of a global team coordinating service activities connected to our products/system deliveries and to our installed base service support. You ensure that we meet the targets of field service works related to planning, execution, quality, and HSE. You follow up on the individual Field Service jobs from start to end, including any reporting and financial follow-up. In addition, you will contribute to the development of HSE processes, methodology, tools, competency, working methods and routines to secure stakeholder’s satisfaction and to secure Wärtsilä defined targets. You will also update the various computerized tools being used for field service management and reporting on a continuous basis.

The role entails responsibility for the planning of field service jobs and projects ensuring the quality of the job preparations and subsequently controlling the field service works execution. You will focus on execution to ensure the completion of the field service works; to be on time and within the agreed budget and strategy. You are a strong team player and thrive working in a hectic and energetic environment.

For us to be the best match, it is preferable with previous experience as a service coordinator and/or project coordination/management within the marine industry or similar. However, your willingness and eagerness to learn, positive mindset, and can-do attitude is something we value highly. As an ideal candidate, you have a relevant technical education or education within economics, business, or similar and it is an advantage to be familiar with electrical & automation products and operations. Our company focuses on customer needs and satisfaction and sets high standards for quality, which means that we would like you to have a strong customer focus. You have good communication skills as you will communicate internally and externally, and you are also capable of working in different environments. The position also requires that you are structured.

As a Service Coordinator, your work will focus on these responsibilities: 

• Coordinate service activities for product/system deliveries and installed base support as part of a global team.
• Ensure targets for planning, execution, quality, and HSE in field service works are met.
• Oversee field service jobs from start to finish, including reporting and financial follow-up.
• Contribute to the development of HSE processes, tools, competency, and working methods.
• Continuously update computerized tools for field service management and reporting.
• Plan and control field service jobs and projects, ensuring quality preparations and execution.
• Focus on completing field service works on time and within budget and strategy.

You will shine in this role, when you have: 

• Technical education or education within economics, business or similar
• Preferable with previous experience as service coordinator and/or project coordination/management within marine industry or similar.
• It is an advantage to be familiar with electrical & automation products and operations.
• Good communication skills in English and Norwegian, written and spoken.
• Norwegian passport and driver’s license. 

In this role, most of the meetings are held virtually but some travel may occur occasionally.  

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Lasse Ankervold, Manager, PC NO Products FS Field Services No through lasse.ankervold@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 30/01/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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