Field Service Coordinator

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a

Field Service Coordinator to join our team working for a better future.

The position is permanent and the preferred location is in Surgères, France but can be remote with frequent travel to Surgères  

What you will be doing

You will oversee and coordinate field service resources and activities at sites, ensuring efficiency and customer satisfaction..

As Field Service Coordinator  your work will focus on these responsibilities:

·         Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.

·         Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.

·         Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.

·         Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.

·         Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.

·         Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.

·         Manages contracts and executes contract delivery management activities, managing the operational and commercial aspects of contract delivery.

·         Implements contract management and delivery management approaches, guidelines, processes and tools to manage contracts and contract delivery effectively. Contributes to the improvement of contract management practices by providing insights and recommendations based on specialist knowledge.

·         Maintains up-to-date expertise in contract management, staying informed of market best practices and industry standards.

·         Manages customer relationships, ensuring customer satisfaction and identifying opportunities for additional sales. Collaborates with stakeholders to identify and mitigate risks associated with contract management and execution, and to facilitate effective contract delivery and resolve issues.

·         Monitors contract performance including customer satisfaction, service delivery quality and timeliness, alignment of deliverables with contractual obligations and contract profitability, analysing performance and generating reports to support decision-making and continuous improvement. Identifies and implements improvements where feasible.

·         Supports contract negotiations and revisions, balancing organizational interests with customer needs. Identifies opportunities for additional sales towards customer.

To be successful in this role we expect you to have:

·         Maintains and develops expertise in field service, providing up-to-date information and knowledge to guide others.

·         Proficient knowledge in contract management and delivery. Gains experience in managing simpler contracts and understanding customer and product basics, with an emphasis on learning and skill development.

·         Encourages ideas for improving field service operations, contributing to process development and addressing complex problems.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

Nous recherchons un Coordinateur Field Service  pour rejoindre notre équipe travaillant pour un avenir meilleur.

Le poste est en CDI et la localisation préférée est à Surgères, France, mais peut être à distance avec des déplacements fréquents à Surgères.

Ce que vous allez faire

Vous superviserez et coordonnerez les ressources et les activités de service sur le terrain sur les sites, en assurant l'efficacité et la satisfaction des clients.

En tant que Coordinateur Field Services, votre travail se concentrera sur les responsabilités suivantes :

·         Coordonne et planifie les opérations de Field Services, alignant les efforts de l'équipe avec les exigences des clients et les normes de service.

·         Collabore avec les clients et autres parties prenantes externes et agit comme point de contact pour les équipes de service sur le terrain, facilitant la communication et la prise de conscience partagée entre les techniciens, les clients et les parties prenantes internes et externes pertinentes.

·         Surveille les activités de Field services pour assurer la conformité avec les protocoles de sécurité, les normes de service et les processus opérationnels ainsi que les politiques, directives et réglementations des clients.

·         Aide à la résolution des problèmes techniques et opérationnels, en fournissant un soutien et des conseils au personnel de Field Services.

·         Contribue aux initiatives d'amélioration continue en identifiant et en mettant en œuvre des améliorations aux processus de Field Services.

·         Maintient des dossiers précis des activités de Field Services, y compris l'allocation des ressources, les délais de prestation de service et les retours des clients.

·         Gère les contrats et exécute les activités de gestion de la livraison des contrats, en gérant les aspects opérationnels et commerciaux de la livraison des contrats.

·         Met en œuvre des approches, des lignes directrices, des processus et des outils de gestion des contrats et de la livraison des contrats pour gérer efficacement les contrats et leur livraison. Contribue à l'amélioration des pratiques de gestion des contrats en fournissant des informations et des recommandations basées sur des connaissances spécialisées.

·         Maintient une expertise à jour en gestion des contrats, en restant informé des meilleures pratiques du marché et des normes de l'industrie.

·         Gère les relations avec les clients, en assurant leur satisfaction et en identifiant des opportunités de ventes supplémentaires. Collabore avec les parties prenantes pour identifier et atténuer les risques associés à la gestion et à l'exécution des contrats, et pour faciliter une livraison efficace des contrats et résoudre les problèmes.

·         Surveille la performance des contrats, y compris la satisfaction des clients, la qualité et la ponctualité de la prestation de service, l'alignement des livrables avec les obligations contractuelles et la rentabilité des contrats, en analysant la performance et en générant des rapports pour soutenir la prise de décision et l'amélioration continue. Identifie et met en œuvre des améliorations lorsque cela est possible.

·         Soutient les négociations et les révisions de contrats, en équilibrant les intérêts de l'organisation avec les besoins des clients. Identifie des opportunités de ventes supplémentaires auprès des clients.

Pour réussir dans ce rôle, nous attendons de vous :

·         Maintenir et développer une expertise en service sur le terrain, en fournissant des informations et des connaissances à jour pour guider les autres.

·         Connaissance approfondie de la gestion et de la livraison des contrats. Acquérir de l'expérience dans la gestion de contrats plus simples et comprendre les bases des clients et des produits, en mettant l'accent sur l'apprentissage et le développement des compétences.

·         Encourager les idées pour améliorer les opérations de Field Services, en contribuant au développement des processus et en abordant des problèmes complexes.

Last application date:  

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 
 

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