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Suzhou, CN

Function:  Service Delivery
Job Category:  Other

Claims Management Coordinator

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?



Want to join the ride? What will you be doing?

 In this position, one of your main responsibilities will be to develop and administer customer interface role and procedures as our quality management representant during ship building & handle over.  Including but not restricted to;

    Communication with customer during Non-conformity investigation and problem solving (RCA, correction and corrective actions)

   Following up nonconformities, ensuing coordination of containment and corrective actions and risk assessments

    Securing adequate documentation of findings and actions during investigations in quality related issues    Securing overall customer experience and feed-back gathering process

You will also be involved in maintaining and applying quality procedures and instructions, especially focusing on production quality improvement, to meet internal quality requirements as well as the quality expectations of our customers and other stakeholders

Additionally, you will;

    Have opportunity to participate in internal, external and customer audits

    Provide support for product development and other stakeholders regarding product performance during testing

You will not be working on this alone, even though the work requires a high level of independency, as you will have the support from the whole CC&R team.


The below will enable you to shine in this role:

    B.Sc. or M.Sc. degree in Engineering or equivalently qualified through relevant technical experience

    Technical writing skills

    Experience and use of general quality tools are an advantage

    Self-motivated and reliable to take responsibility of your actions within the set timeframes

    Pro-active and independent individual with a team player attitude

    Excellent communication skills with a proven ability to engage with, and present to, a wide range of stakeholders both internally and externally

    Demonstrable problem-solving and decision-making skills

    Willingness to learn, adapt and develop yourself

    Fluent in English, both written and verbal


All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within an international working environment, in an ambitious and growth orientated organisation


Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. . 


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 26th October 2021 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Haihua, Jiang, Talent Acquisition Specialist (haihua.jiang@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 26th October 2021 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Last application date: 26/10/2021

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies. www.wartsila.com/marine/voyage

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.