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Primary Location: 

Switzerland - Frauenfeld, CH

Function:  Service Delivery
Job Category:  Other

Non Conformity Expert 2 Stroke Engines

For our Parts Coordination Team within the Parts Sales Support department we are looking for a Non Conformity Expert 2-stroke (100%) in Frauenfeld/Switzerland as per 1st October 2020 or other agreed date. As a member of the 2-stroke PCM team you report to the Manager Parts Sales Support. You will be responsible for handling of Non Conformities within the Wärtsilä organisational structure, create and deliver the monthly NC report and organize NC meetings with our customer when required. Besides ensuring top service level in the daily business as a Non Conformity Expert, you will also support the PCM team by handing quotes, order and deliveries of 2-Stroke Engine Parts for our valued customers.


- Act as a Resolution Owner for XS-Notifications for the World Wide 2-Stroke Organisation

- Prepare monthly XS-Notification report for distribution including claim rate calculation and analysis

- Ensure Data quality in XS-Notifications

- Manage communication between customer and the various departments involved in claim handling process

- Identifying and reporting of possible improvement areas in the way of working (system or otherwise)

- Communicate results and actions back to the Customer and the Originator but do also share feedback with the relevant party caused the non conformity in order to not repeat the same mistakes

- Communicate issues and challenges within the 2-stroke organization (incl. HUB employees) transparent and in time for optimal business decisions



- Parts Order Coordination experience (Claim, Quotation, Order, Delivery handling)

- Customer Service mind-set

- English fluency is mandatory, German as an asset

- Familiarity with common office software and SAP or other ERP

- Good communication and team working skills

- Knowledge of logistics and basic skills in sales / Inco-terms

- Reporting and analysing skills

- Cultural knowledge

Contact person to give further information:

For additional information about this position please contact Mr Pieter Zandt, Manager Parts Sales Support (+41 52 550 02 27 or +41 79 828 41 22).

If you are interested in this position, please fill out the application form and add the following elements:


• Name of position

• Reference number WCH 16389

• Motivation letter

• Curriculum Vitae

• Certificates of education, if available, certificates of employment or reference letters from previous employers.


Please be informed that we only consider direct applications.


For further information about Wärtsilä, please visit www.wartsila.com.