FS&WS Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

The FS&WS Manager will lead the WAU FS&WS Team in the Services delivery and will be responsible for meeting the FS&WS KPIs.

Your main responsibilities are

• Lead, coach, mentor & manage the team effectively
• Ensure FS & WS processes are implemented in all relevant sites
• Strive to enhance team spirit and a high-performance culture
• Continuously improve motivation and results of the team
• Ensure jobs are coordinated and executed to full customer satisfaction, both internal and external
• Establish mid and long term resource planning & training programmes for staff
• Implement effective procedures ensuring job margins are monitored whilst in progress and invoices are sent out immediately on job completion
• Timely preparation of field service quotations to internal requests
• Smooth cooperation with Services Sales organisation and other business units
• Provide staff with adequate equipment, tools and kits
• Ensure that the Workshop is managed efficiently
• Record, maintenance and inspection of equipment & tools
• Calibration records for workshop
• Representation Field Service & Workshop in meetings and events
• Update and maintain exchange component stock
• Demonstrate commitment to QEHS and actively participate in Wartsila initiatives
• Be a team player: support colleagues and superiors, share information, contribute to a friendly work atmosphere

Your accountabilities are, but not limited to:

• Utilization & Invoiced Utilization rates (UR and IUR)
• Billable Ratio (BR)
• Margin and department cost of Field Service & Workshop
• Capital investments for tools and equipment
• Time to Invoicing
• Clean and updated FS/WS WIP (work in progress)
• Customer satisfaction
• Skilled & Competence development of Field Service & Workshop personnel
• Quality of work
• Quality and Time Lag of Service Reports
• Zero injury time 

As an ideal candidate, you should have:

• B.Sc. in Engineering or equivalent level of education
• Experience with Wartsila products and processes
• Have 10 years of progressive experience in managing resources, operations and workshop
• Excellent communication skills
• Excellent customer relationship skills
• Australian citizen or with PR visa

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 15th Jan 2025 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Rey Santos, MD & GM Country Operations Australia (rey.santos@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 15th Jan 2025 at 23:59 Australian Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 15/01/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.