Field Service Operations Manager

Wärtsilä Energy is at the forefront of the transition to a 100% renewable energy future. We support our partners in accelerating their decarbonisation efforts with our cutting-edge technologies and expertise in power system modelling.

Did you know that Wärtsilä has delivered 79GW of power plant capacity and over 130 energy storage installations across 180 countries worldwide?

In this rapidly evolving energy landscape, we are always seeking forward-thinking talent to join our team and help create sustainable societies through technological innovation and services. Ready to join us on this journey?

Field Service and Workshop is seeking a highly motivated Field Service Operations Manager to join our dynamic service team in Sydney, Australia. This position is open to applicants currently residing in Australia and requires daily onsite presence at our Huntingwood Office.

We are looking for a candidate with strong critical thinking skills, proven leadership capability, and a self-driven mindset, someone who thrives in a fast-paced operational environment and is committed to delivering exceptional service to our customers.

Key Responsibilities

Team Leadership & Development

• Lead, manage, and develop the operations team to ensure timely and high‑quality delivery of customer orders.
• Drive customer satisfaction by ensuring optimal execution of customer installations.
• Mentor and guide Field Service Coordinators by planning activities, setting objectives, monitoring performance, and supporting their professional growth.

Cross-Functional Collaboration

• Work closely with sales support and operational teams to identify business opportunities and support sales growth through seamless cooperation.

Process Alignment & Standardization

• Ensure standardized work processes, tools, and ways of working are implemented in line with FSWS organizational standards.

Performance Monitoring & Improvement

• Track order delivery performance, including margin and technical execution.
• Lead corrective actions, Operational Excellence, and continuous improvement initiatives.
• Provide regular reporting on Field Service operational performance to ensure efficiency and effectiveness.

Strategic Business Development

• Play a proactive role in business development by enabling informed decision-making and minimizing operational uncertainties.

Culture of Excellence

• Promote continuous improvement, innovation, and operational efficiency.
• Champion a “Zero Rework / First Time Right” culture within the Field Service organization.

Health, Safety & Compliance

• Ensure all field service work complies with company policies and health, safety, and environmental regulations.

Organizational Effectiveness

• Maintain a team structure that supports efficient decision-making, prioritization, and operational simplicity.

Required Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering (BSME)
• Strong customer focus and leadership capability, with proven team and people management skills.
• Several years of experience in 4 stroke engines lifecycle services, project management, and solid understanding of FS operations and processes.
• Knowledge of local legal and business requirements.
• Strong understanding of financials related to Field Services operations.
• Excellent organizational skills and customer empathy.
• Ability to work effectively in dynamic environments, adjusting and re‑planning when needed.
• Outstanding communication skills with cultural awareness and sensitivity.
• Proficiency in MS Office tools, QlikView, Power BI, SAP, and Service Workforce platforms.

Your accountabilities and success metrics include:

• Customer satisfaction
• Employee satisfaction
• FS Sales
• Margin & Margin Deviation (Planned vs Actual)
• Planned vs Actual Costs
• Accuracy and completeness of invoicing documentation
• Time to Invoice (TTI)
• Work-in-progress (WIP) control
• KPI’s set by Regional FS Operations

What We Expect from the Ideal Candidate

• Commitment to Wärtsilä’s purpose and values.
• High integrity, openness to feedback, and dedication to helping others grow.
• Strong focus on quality and safety.
• Customer-oriented mindset.
• Collaborative approach and appreciation of teamwork.
• Passion for people and talent development.
• Strong negotiation and communication skills.
• Ability to lead multicultural teams.
• Solid financial understanding related to service operations.
• Ability to build a high-performing, motivated organization while fostering a positive and enjoyable working environment.

Travel Requirements:

This position requires a travel commitment of over 10%, covering both domestic and international destinations, including onshore and offshore locations. The role requires adaptability to varying travel demands, with the expectation of extended periods away from the primary work location. Prospective candidates should be prepared to meet these travel obligations as a key aspect of the position's responsibilities.

Why you and us 

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Important Note:

This position does not offer visa sponsorship. Applicants must currently have valid work rights in Australia.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Contact & next steps:

 Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Lica Rizawaty – Talent Acquisition Partner via email at lica.rizawaty@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 05/09/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.