Service Coordinator

Wärtsilä Energy is at the forefront of the transition to a 100% renewable energy future. We support our partners in accelerating their decarbonisation efforts with our cutting-edge technologies and expertise in power system modelling.

Did you know that Wärtsilä has delivered 79GW of power plant capacity and over 130 energy storage installations across 180 countries worldwide?

In this rapidly evolving energy landscape, we are always seeking forward-thinking talent to join our team and help create sustainable societies through technological innovation and services. Ready to join us on this journey?

Wärtsilä Field Service & Workshop is seeking an enthusiastic and proactive Service Coordinator to join our team in Sydney. This is an on-site role requiring daily attendance at our workshop and is open only to applicants who already hold valid work rights in Australia.

As a Service Coordinator, you will play a vital role in planning, organising, and coordinating workshop activities to ensure the timely and efficient delivery of engine overhauls, component repairs, and lifecycle services. Serving as the central point of communication between the workshop, field service engineers, sales teams, and customers, you will contribute directly to operational excellence, customer satisfaction, and the smooth execution of service projects, all while upholding Wärtsilä’s commitment to quality and safety.

Key Responsibilities

• Manage Workshop Operations: Plan and coordinate daily activities, including job scheduling, resource planning, and workflow optimisation.
• Monitor Work Progress: Track job status to ensure deadlines, quality expectations, and safety requirements are consistently met.
• Cross‑Functional Collaboration: Work closely with Field Service, PCM, Service Sales, Agreement teams, and Technical Support to secure manpower, tools, and spare parts.
• Maintain Accurate Documentation: Ensure correct and timely recording of job orders, WIP updates, and invoicing support documents.
• Customer Communication: Provide proactive updates on progress, delivery timelines, and scope changes.
• Ensure Compliance: Maintain adherence to Wärtsilä processes, OEM guidelines, and HSE regulations.
• Drive Continuous Improvement: Support initiatives to enhance workflow efficiency, reduce turnaround time, and improve overall performance.
• Reporting: Prepare reports on utilisation, job costs, workshop performance, and resource planning for management review.

Required Qualifications & Experience:

• Bachelor’s degree in Mechanical Engineering or an equivalent technical qualification.
• 3–5 years of experience in service administration or coordination, preferably within a multicultural technical environment.
• Practical understanding of 4‑stroke engine lifecycle services, including overhauls, maintenance planning, and component repair workflows.
• Strong knowledge of Field Service operations, including project coordination, resource planning, job execution processes, and customer interaction.

Your accountabilities and success metrics include:

• Customer satisfaction
• Employee satisfaction
• FS Sales
• Margin & Margin Deviation (Planned vs Actual)
• Planned vs Actual Costs
• Accuracy and completeness of invoicing documentation
• Time to Invoice (TTI)
• Work-in-progress (WIP) control
• KPI’s set by FS Operations Manager

What We Expect from the Ideal Candidate

• Strong alignment with Wärtsilä’s purpose, values, and leadership expectations.
• High integrity, openness to feedback, and willingness to support the development of others.
• A strong focus on quality, safety, and customer experience.
• Collaborative mindset with appreciation for teamwork and cross-functional cooperation.
• Excellent negotiation, communication, and stakeholder-management skills.
• Ability to lead and coordinate across multicultural teams.
• Good financial understanding related to service operations.
• Ability to build a motivated, high-performing team environment.
• Strong presentation, communication, and interpersonal skills.
• High attention to detail and motivation to learn.
• Exceptional organisational skills with the ability to multitask and adapt to changing priorities.
• Strong reporting and analytical capabilities.
• Knowledge of sourcing processes and related systems.
• Proficiency in M‑Files, CRM (SWF), SAP/WEP, and Microsoft Office applications.
• Ability to work independently while being a proactive and supportive team member.
• Positive, solution-oriented, and helpful attitude.
• Strong command of English, both written and verbal.

Why You and Us

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague who shares our passion for smart technologies and a sustainable future.

At Wärtsilä, we encourage all employees to take advantage of our wide range of training activities, learning solutions, and self-study materials. These resources support your opportunity to further develop your talents and competencies within a truly global working environment, in an ambitious and growth-oriented organisation.

Travel Requirements:

This position requires a travel commitment of over 10%, covering both domestic and international destinations, including onshore and offshore locations. The role requires adaptability to varying travel demands, with the expectation of extended periods away from the primary work location. Prospective candidates should be prepared to meet these travel obligations as a key aspect of the position's responsibilities. 

Why you and us 

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Important Note:

This position does not offer visa sponsorship. Applicants must currently have valid work rights in Australia.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Contact & next steps:

 Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Lica Rizawaty – Talent Acquisition Partner via email at lica.rizawaty@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 08/02/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.