Sydney, AU

Function:  Service Delivery
Job Category:  Support Functions

Team Leader, Field Service AFEU-MEA, ES&O Lifecycle Services

Wärtsilä is leading the transition towards a 100% renewable energy future. We help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems.

In this era of innovation and fast changing world of energy, we are constantly on the lookout for high performing, future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology together. Are you ready to take the next step?


The Wärtsilä Energy Business – Energy Storage & Optimization, Lifecycle Services and Development, Lifecycle Management team has a vacancy for a Team Leader, Field Service. As a Field Service Team Leader, you will be responsible for coordinating and developing the Energy Storage Systems Field Service Team in the region (Africa- Europe / Middle East Asia), Energy & Storage & Optimization Business in accordance with the strategy, action plan and business needs.


Duties and Responsibilities:

  • Coordinate orders according to internal procedures and customer requirements as well as Wärtsilä Quality, Health, Safety and Environmental guidelines
  • Service order preparation - collect all details concerning the service order for internal and external customers (scope of work, documentation, place of work, travel arrangements, etc.)
  • Coordinate people when they are assigned to the specific work order.
  • Perform briefing/de-briefing with Energy Storage Systems FS engineers with ESS Lifecycle Team - discuss safety aspects (JSA) and job details.
  • Assist Energy Storage Systems FS engineers during the job execution.
  • Act as contact person for the Internal / External customers during the work
  • Monitor the work progress and duration regularly.
  • Keep updated internal systems (SWF, Planning Board, etc.)
  • Ensure the work order will be invoiced on time.
  • Service Work Report verification with Technical Expertise Center and approval
  • Verify and approve the working hours in the system.
  • Travel expenses approval
  • Close the service order in the system and invoice according to internal procedures.
  • Assistance in case of work and quality issues - Root cause analysis, participate in discussion with the customer if necessary.
  • Evaluate the Field Service demand during the Lifecycle period and define appropriate actions.
  • Development of team competencies as required to address current and future needs.
  • Ensure that the team is utilized effectively, having the right people in the right place at the right time.
  • Foster strategic relationships with institutes of learning to attract and develop talent.
  • Manage and maintain internal and external relationships, focused on achieving company targets.
  • Facilitate and maintain excellent collaboration with key stakeholders throughout the delivery chain (Project Delivery, Commissioning, Agreements, Lifecycle Support, Sales, Parts, Technical Expertise team).
  • Contribute to the annual budget preparation, and service forecast evaluations.
  • Set the individual performance and development targets of your team.
  • Responsible for full utilization of Field Services resources - cost optimization (P&L)
  • Produce regular and frequent job status updates and other reporting documents, following Line Manager indications.


Desired Education

  • Bachelor’s degree in Engineering or similar qualifications
  • Experience on project management or field service hands-on or management experience is a plus, preferably in renewable power generation or a service setting involving electrical, controls, and network communication systems.
  • Experience in the energy industry with focus in energy storage services a plus


Desired Skills and Experience

  • Relevant supervisory or leadership experience or Energy Storage Systems Field Service experience
  • Understanding of the Field Service process and Customer Service concept
  • Be proficient with process tools such as SAP, SAP knowledge is seen as an advantage, Salesforce (CRM), QlikView, Asana, FS Mobility, and others.
  • Proficient knowledge of the full Microsoft Office suite; high proficiency in Word, Excel, PowerPoint required.



As an ideal candidate, we expect you to have:

  • Basic knowledge of energy storage value proposition in the wholesale energy markets.
  • Existing familiarity with energy storage equipment vendors for the implementation of BESS site works
  • Approachable with a solution mindset
  • Able to prioritize, strong time management skills and ability to multiple tasks.
  • Curious mind and attention to detail
  • High integrity, can-do attitude, forward thinking
  • Passionate about people
  • Customer focus
  • Strong focus on quality and safety
  • Excellent communication and technical skills (verbal and written) in languages needed to support the team.
  • Good negotiating skills
  • Strong organizational skills
  • Team player mindset
  • Ability to lead persons of different cultural backgrounds.
  • Good understanding of profit and loss and cost to serve.
  • Ability to work under pressure for other urgent tasks the Line Manager will assign.


Last application date: 18/12/2023 


Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.


We look forward to hearing from you. Qualified candidates must apply online: https://www.wartsila.com/careers