Sydney, AU
Technical Support Engineer
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
Our client, a sustainable energy company is looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies. The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customer projects remotely.
Your main responsibilities are
• Responsible for monitoring all energy storage sites across the globe
• Provide remote technical support to customers, field service and commissioning personnel
• Use proprietary software to remotely evaluate and trouble-shoot systems
• Coordinate system updates with software teams and customers
• Respond to support requests when issues are reported to helpdesk
• Document all customer requests and repairs performed
• Notify customers on status of repairs, warranty claims, software updates, etc.
• Provide energy storage training to customers and internal colleagues
• Coordinate with the lifecycle management team on service visits and warranty claims
• Periodically conduct field service visits to sites to resolve critical issues
• Generate monthly reports for assigned projects
• Participate in the 24/7 on-call rotation
You will shine in this role when you have:
• Bachelor’s Degree in electrical or mechanical engineering or related field or
equivalent work experience
• 5 years of experience with electrical hardware or electronics
• Excellent communication and documentation skills
• Domestic and international travel required (approx. 10-40%)
• Experience maintaining customer relationships on multiple projects
Preferred Qualifications:
• Experience with:
- Energy storage systems
- Lithium-ion Battery chemistries
- Grid-scale renewable energy systems
• Familiarity with Programmable Logic Control (PLC programming)
• Familiarity with industrial cooling systems
• Australian Electrical license considered a plus
Why you and us
We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.
Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application 5th October 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Chris Cuthbert, General Manager, Tech Expertise Center (chris.cuthbert@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)
Please apply by 5th October 2024 at 23:59 Australian Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.
Last application date: 05/10/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.