Technical Support Engineer, Energy Storage & Optimization

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
 

Our client, a sustainable energy company is looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies.

The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely. This is a permanent opportunity, and its preferred location is Taipei, Taiwan.

What you will be doing
As Technical Support Engineer, Energy Storage & Optimization (ES&O), your work will focus on these responsibilities:

• Responsible for monitoring all battery sites across the globe
• Provide remote level-2 support to customers and expertise centers
• Use proprietary software to remotely evaluate and trouble-shoot systems
• Record and compile data for analysis and assist in related assessment and preparation of reports
• Coordinate system updates with software teams and customers
• Respond to support requests when issues are reported to helpdesk
• Document all customer requests and repairs performed
• Notify customers on status of repairs, warranty claims, software updates, etc.
• Provide energy storage training to customers and internal colleagues
• Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company

be successful in this role, we expect you to have:

• Bachelor’s Degree in electrical or mechanical engineering or related fields
• 3 -5 years of experience with electrical hardware or electronics
• Excellent communication and documentation skills
• Some international travel required (approx. 5-15%)
• Experience maintaining customer relationships on multiple projects
• Fluent in English and Mandarin

Preferred Qualifications:

• Experience with: Solar or Energy storage systems, Lithium-ion Battery chemistries, Grid-scale renewable energy systems
• Familiarity with Programmable Logic Control (PLC programming)
• Familiarity with microgrid controls
• Familiarity with industrial cooling systems
• Familiarity with Linux operating systems

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have tooff er which supports the opportunity to further develop your talents and competencies within a very global working environment, in anambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline   31/03/2023  by submitting yourapplication through our careers portal. Are you still wondering if you should apply and would like to get something clarifi ed?
Please reach out to Kim, Hyun Joo Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position(only for questions from direct job applicants, applications through email will not be recorded or responded to).

Please apply by  31/03/2023  at 22:59 Taipei Standard Time. Our recruiting tool recognizes the time zone where the job ad has beenpublished and closes the application period according to same time zone.

Last application date: 31/03/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.