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Terneuzen, NL

Function:  Service Delivery
Job Category:  Project Management

Service Coordinator / Operations Officer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.
We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always looking for future-oriented talent –   want to join the ride?


Service Coordinator / Operations Officer

at Wartsila Underwater Services

We are now looking for a Service Coordinator / Operations Officer to join our Netherlands Shaft Line Solutions Operations team located in Terneuzen, the Netherlands.

What will you be doing?

In this position, your work will include:


  • Schedule the projects which are in our order book.
  • Appoint our services teams for our underwater and afloat projects. This can be small 1-day maintenance projects or long-term repair projects.
  • Liaise with local authorities/terminals/contractors to arrange permission and plan each project in detail.
  • Logistic arrangements for personnel and equipment from our NL office to the various project locations around the world.
  • Reporting during and after the project.
  • Gather all costs and create the invoice breakdown.


For us to be the best match, we expect you to have time management and planning skills. If you have working experience in the maritime industry, that would be a plus. As an ideal candidate, you have gained planning/coordination experience from previous roles. For you to succeed in the position, we require your English written/spoken language to be good, you are familiar with Microsoft Office, and you have a technical background related to the Maritime industry.


As Service Coordinator / Operations Officer, your work will focus on these responsibilities:


  • Drive Wärtsilä’s Purpose and demonstrate Wärtsilä’s values. 
  • Understand the value of collaboration and the benefits it brings.
  • Are recognised as a leader with the ability to build high-performing teams based on trust.
  • Have high integrity, listen with good intentions, appreciate feedback and support people to grow.
  • Create clarity on direction and inspire people to act toward the future goals. 
  • Enjoy creating clear business value with a goal-oriented mindset.
  • Drive results with excellent planning and remove obstacles for the success of our employees.
  • Feel accountable for business impact and act to adjust when performance is not as expected.
  • Develop an organisation with high passion and drive – while making sure that it is fun doing business.


To be successful in this role, we expect you to have:


  • A safety-first mindset. 
  • Technical education or equivalent qualifications as a combination of education and experience. 
  • Experience   in a customer-facing role with responsibility for collating costs and invoices.
  • Excellent organisational skills and customer empathy. 
  • Good time management skills.
  • Strong commitment to delivering excellent customer service.
  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations. 
  • A working knowledge and commercial administration processes. 
  • You are passionate about the SLS business and willing to drive it to the next level.
  • Experience in Marine Industry.
  • Ability to work in multicultural/international business environments.
  • Self-driven and motivated with a continuous learning ability.
  • Openness & willingness to adapt to change.
  • Familiar with using of Microsoft WORD/ EXCEL/ PPT/ CRM.     
  • Fluent in English is mandatory.
  • Living or willing to relocate within driving distance of our office in Terneuzen Netherlands.
  • Have a valid European work permit permitting to work in the Netherlands.


Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility for our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take the initiative.
We are authentic and honest, and we strongly believe that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team, and we are excited about our work and its impact on building sustainable societies. We seek a colleague with this shared passion for smart technologies and a sustainable future. “The work in our team offers a wide range of interesting projects and we truly have an amazing team spirit. We hope to find a team member who shares the excitement for the job as we do.


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline of the 31st of March 2023, by submitting your application through our career portal. We aim to keep you updated on the process all the way.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise.

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries worldwide. Wärtsilä is listed on Nasdaq Helsinki.