Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a 

Service Coordinator

to join our Underwater Services Team working for a better future. 

The preferred location for the position is in Terneuzen, The Netherlands.

What you will be doing 

As Service Coordinator your work will focus on these responsibilities: 

• Coordinating and reporting day-to-day service operations and activities
• Ensuring customer service levels are met and service standards maintained, according to contract and customer requirements as well as quality, health, safety and environmental and cost targets.
• Ensure customer satisfaction in all activities
• Coordinate single and/or standard Field Service work orders. 
• Plan activities, resources, spare parts, costs and time schedule for the work order. 
• Act as contact person for customer during the work order. 
• Interact with relevant internal stakeholders. 
• Follow-up and report the status of the work order to customer or relevant internal stakeholders

To be successful in this role we expect you to have: 

• Minimal secondary vocational education, with maritime & logistics background 
• Minimal 3 year expierence in relevant field of service coordination. 
• Experience with Project Management, coordination, or similar roles
• Technical understanding or background and general knowledge
• Reporting and analysing skills
• Be proactive, curious, solution driven, cooperative, initiative, positive, flexible
• Able to prioritize workload with support of own manager
• General knowledge of Microsoft Outlook, Excel, PowerPoint, Teams
• Basic troubleshooting and root cause analysis knowledge
• Fluency in English and Dutch is required (both written and spoken)
• Excellent in verbal and written communication

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Carlos Ruiz, Manager Service Delivery UWS, through email carlos.ruiz@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!
 

Last application date: 05/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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