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Tokyo, JP

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Account Manager, Energy Business

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems?

In this era of innovation and fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Want to join the ride?


We are currently looking for a
Account Manager, Energy Business Japan You will be a member of our Energy Services Regional Operations North & South East Asia team and a key person in our organization to drive service business growth for our rapidly increasing installed base. Preferred location for this position is Tokyo, Japan.

Accountabilities :
- Order intake
- Sales & sold margin for assigned customers and prospects
- Achieve targets for revenue and margin within personal budget
- Customer satisfaction
- Collecting receivable in a timely manner

Main Responsibilities :
- Maintain and develop relationship with assigned customers and prospects
- Lead account team members
- Cross collaboration with all the internal stakeholders
- Ensure customers inquiries / orders / complaints promptly, satisfactorily handled by all the internal stakeholders
- Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned customers in order to improve customer satisfaction
- Prepare all visiting plan in CRM for next 2 weeks
- Visit customers and prospects frequently
- Complete quality visit report in CRM for each visit
- Report & record sales activities in CRM
- Prepare and update capture plans for retaining, expanding and developing business
- Maintain customers and installations data


General Skills:
- Solid presentation as well as communication skills and customer relations
- Strong negotiation and interpersonal skills
- Open mind & characteristics
- Be excited about challenges
- Japanese business culture knowledge
- Fluent written and spoken Japanese and English

Professional Skills :
- Energy business and product understanding
- Be passionate when it comes to energy efficiency and environmentally friendly solutions
- Representation and etiquette
- Cost effectiveness
- Ability to focus on right things, take ownership and make things happen
- Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders

Education :
Ideal candidate has an BSc or MSc degree in Business or Engineering

Experience :
Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders



What do we expect from you?

Desired Behaviours:

Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Situational and cultural sensitivity
Business and Customer focus

Professional Skills / Sales
Co-creative and value selling
Contractual and legal skills
Digital sales & marketing
Sales process & tools
Technical product portfolio knowledge
Understanding business environment
Understanding customer and its business
Understanding financials
Use of sales analytics


What we offer you
We highly care for employability of all our employees and employees are encouraged to take the opportunity to further develop their talents and competencies within an international working environment, in an ambitious, growth orientated organization. We offer excellent terms of employment and promote a healthy work-life balance. We foster openness, respect and trust. If you feel excited about being part of a dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receiving your job application, together with a Japanese & English Curriculum Vitae. We hope to hear from you before the last application date, through submitting your application in our careers portal.



We aim to keep you updated on the process all the way and want to share the timeline for the recruitment process with you, so you know when you can expect to hear back from us:
Reviewing applications until 2021/04/31
Interviews March -May, 2021

We hope that you would be able to start latest on June 1st, 2021.



Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. In case you have questions about the open position, please contact Hyun Joo Kim, Talent Acquisition Specialist (hyunjoo.kim@wartsila.com). Please note that we don’t receive your applications by this email. This email address is the channel only for the questions about the position. The email applications shall be deleted without a notice due to the data privacy.


Last application date: 30/04/2021

This is Wärtsilä

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our customers unlock the value of the energy transition by optimising their energy systems and future-proofing their assets. Our offering comprises flexible power plants, energy management systems, and storage, as well as lifecycle services that ensure increased efficiency and guaranteed performance. Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world.


Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com